Reliance Broadband down in Mumbai - western suburbs

[Linu]

Brother my net started to work yesterday after 23 days and I have not checked today but write to this and call these people as when I did, it got fixed:
For further assistance, you may contact to wireline Appellate Authority on 18602002011 (Select language option and then option number 2 for Broadband/Wireline Assistance) from Monday to Saturday excluding 1st & 3rd Saturday and National Holidays between 9.30 am to 6.00 PM or write to him at [email protected]. Regards, Appellate Authority Mumbai





And today my Internet again went down at 11:00 AM. I called the customer service to be told the standard lie by Girish that my complaint is on highest priority (ahem - I felt like Ambani his-self). Girish promised to have a Field Engineer call me back in an hour. Do you really I bought into it. NOPE. I called back after 2 hours and talked to Neha and then to Shiv Kumar (Neha's boss) and they both would give me the standard lie. I insisted on knowing the reason my net was down and after 38 minutes to conversation (mostly on 'hold') I was told that there is, GUESS WHAT?, a WIRE CUT. Awesome! Ain't it? Reliance Broadband Internet is down again in less than 2 weeks because of a WIRECUT and guess who must have done it this time. BMC of course.
Reliance, please pay the BMC rents and ask them not to cut your wires. I just need the internet to work so that I can work.

 

[badAssNet]

Brother my net started to work yesterday after 23 days and I have not checked today but write to this and call these people as when I did, it got fixed:For further assistance, you may contact to wireline Appellate Authority on 18602002011 (Select language option and then option number 2 for Broadband/Wireline Assistance) from Monday to Saturday excluding 1st & 3rd Saturday and National Holidays between 9.30 am to 6.00 PM or write to him at [email protected]. Regards, Appellate Authority Mumbai

Good to know your net is up and working. Mine is not, again. I will call the appellate folks and see how far the wheels turn. I do not trust these guys as they are part of the Reliance empire too.

 

[badAssNet]

Reliance has a super awesome support. The closed my complaint without fixing the problem. I wonder what kind of support these people have. Really tired of these f#cki$g a$$e$.

 

[badAssNet]

Day 01Complaint No. 207017738Aug 06, 11:28 AM Girish - took complaint.01:07 PM Sapna - made promises and eventually kept me on hold for a long time when I insisted that I want to talk to her supervisor.01:30 PM Shiv Kumar - promised to have my internet connection fixed.11:30 PM Prashant - kept me on hold for 30 minutes and eventually I gave up.12:06 Aniket - filing a new complaint. says my complaint was closed. It is rather funny that Reliance closes complaints without fixing the issue.Day 02-03Complaint No. 207118559Aug 08, 2013 12:06 AM12:17 AM Aniket11:40 AM Sukanti - arranging a call back.4:48 PM Sukanti - did not get a call so I called and am told that their system is down. Vidya - Complaint No. 207152065Ujjawala - Applete takes another complaint and promised to have the problem fixed in 24 hours. Still waiting.Deepak from Reliance called at 6:20 PM and said my complaints are for phone and not for internet. I am really now pissed off at the way Reliance customer service handles the issues. They really do not understand that my internet is down. They file complaints for phone when my internet is down. Downright stupid. Seems like it was Deepak followed by Aniket who have made mistakes and I intend to file complaints about all these people.Day 04Complaint No. 3394586933Aug 09, 2013 10:25 AM Bhusan - complaint against customer support.Complaint No. 207178149Aug 09, 2013 10:46 AM Sunita from tech support took my call and has not been resolve the issue. Has created a new complaint.According to Sunita, There is no definite time frame to the issue to be resolved. The issue should be resolved from the server side by Reliance else a customer support will visit my site.Sunita says that a call will be made in the next 24 hours.I have asked to talk to a Supervisor.11:00 AM I finally talk to Kumar Gauda.Kumar Gauda promised to have call made to me before 3 PM to let me know if the problem can be resolved. If the problem is not resolved then he will have a senior level person call me and let me know what they are doing about it. This all is followed with the standard lie "And it will be on high priority".

 

[badAssNet]

And the saga continues.Got a call from Prashant from Reliance at 12:53 PM today. He informed me that the technical team will, "probably" resolve my Internet connect by tomorrow afternoon or evening. Well, I really like the lies from Reliance.I am talking to other service providers now.

 

[badAssNet]

Got a couple of calls informing me that a technical support person will visit me. Good for them. Nobody came over. LMAO.Day 0512:15 PM talking to Milind. Gave him my complaint number. Put me on hold for 3 minutes. That's ok. Now the whammer:My complaint had been closed without fixing my problem.Milind wants to open a new complaint and I don't want that. I want to talk to a supervisor.Talking Kishore Kamble - he gives me the same bull. "Will have the problem resolved on priority"Asked him to transfer to his supervisor.Pooja Gorkha- team lead has no history of my problems. I have to give her history.She is registering a complaint. She wants to escalate. She cannot give me a commitment. I guess I want to talk to a senior.She says she she will call be fore 5 PM.Total time talking to them 36 minutes. Whoa!

 

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[Linu]

bro this is with the appelate phone number? I am shocked with this......very poor. I hope Reliance gets it's act together.

 

[badAssNet]

Eventually after shouting, I told Reliance that I don't care and decided to go with another service. Well anyways, I got a call from Reliance Billing department that I should immediately pay the bill which is due on August 17, 2013. Talk about their stupidity. Well, I will pay the bills as I do not like to hold payments and specially just about a thousand rupees.And finally a tech support guy showed up and he fixed my issue and what he told me was a shocker but, I will keep to myself, least he lose his job.he is a fine boy doing his job. Oh, this one for Pooja from Reliance, I hope that my net does not get disconnected again.

 

[Linu]

Good after all these hassles you got it. I would urge you bro if you have not done it already, to please call customer service (yes...again!) and get waiver off next month bill for all the days you did not have internet and keep the dates all ready to fight again with them as they closed your case many times. I did it and didn't have to fight as my record was not closed like yours.Hope Reliance works for us this time. Very disheartened to see service providers ask for money instantly but provide solutions a century later. All the best.. :saturn:

Eventually after shouting, I told Reliance that I don't care and decided to go with another service. Well anyways, I got a call from Reliance Billing department that I should immediately pay the bill which is due on August 17, 2013. Talk about their stupidity. Well, I will pay the bills as I do not like to hold payments and specially just about a thousand rupees.And finally a tech support guy showed up and he fixed my issue and what he told me was a shocker but, I will keep to myself, least he lose his job.he is a fine boy doing his job. Oh, this one for Pooja from Reliance, I hope that my net does not get disconnected again.