Reliance Jio AirFiber Reviews

[anmolbhard004]

@superczar you are doing nothing wrong

 

[vishalrao]

That's sarcasm?

 

[vishalrao]

Or maybe polite passive-aggressive way to scold them.

 

[superczar]

Sending a shouting-out-loud email to a service head is less likely to get results.
Fuckups happen, a single pissed off customer on a base of 100,000 or 500,000 is a tiny metric that very few in a retail facing industry care about.

The guy the mail is addressed to is the business head for Fiber/Airfiber services for RIL and a polite but sarcastic email is more likely (although not guaranteed) to get results than a FU, you guys are trash (which they are) kind of note

 

[Lolita_Magnum]

In corps, a bad mail is usually more likely to get audited by the internal departments.
And those are the ones, that service managers try to get it moving as soon as possible.

 

[anmolbhard004]

@vishalrao nah that was normal he should not feel sorry that he sent emails to their engineer or whoever.

 

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[vishalrao]

Again, it's sarcastic and polite approach

 

[vishalrao]

Same approach worked for me to get my BSNL ftth disconnected without having to step out of the house or do any paperwork, just emailing worked.

 

[superczar]

Same approach worked for me to get my BSNL ftth disconnected without having to step out of the house or do any paperwork, just emailing worked.

Exactly - its always tempting to send a nasty FU email but a wry/sarcastic note, esp if sending it to a Sr exec usually works better .
This approach has worked for me practically every single time in the past -

Although given this is Jio we are talking about, I wouldn't be too hopeful with any or either approach

 

[Skye]

@superczar Emailing their higher-ups helps for sure but it is on their local team to actually help you. They may just visit and close your SR saying problem resolved.

I recently had hard time with JioFiber and mailing higher ups surely helped make them try hard to fix my issue. The issue was created by those same idiots though.