so this is a bit weird scenario, i'll try to put all the details clearly.
basically, we recently shifted our house, i was using airtel at old place however it is not available here, (it is a bit villagey area, town?), main point is that JioFiber is available here, wiring is all done. 7 houses/neighbours are already using it (since long ago), so i went with jio over some unreliable local operator (which i havent checked if exists at all or not).
so i applied for a new connection, app showed that jiofiber is available, congrats and so on... then couple days later i receive call from local jio person, he says that jio cant be installed at my house because the S2 (?) box near my house is all full (this box is installed on electricity pole right in front of my house) and they are not yet planning to install new S2 box anytime soon, however as checked physically and confirmed by other jio person, the box has 1 port still free but it shows as full in their system because another jio person has activated some other jio connection in another nearby locality on this box ID (the one in front of my house), so he cant activate my connection on this box ID but promises me that he will do the same and activate my connection on another box ID from other nearby locality.
great, i provide my documents, he does his thing, collects payment (made online to jio only). and said that connection will be done in 3-2 days. come 2 days later, installation guys show up at my house after multiple calls, lays fiber from my home to S2 box on pole, connects router and setup everything at home, but when they go to activate, they are unable to activate my connection as their app is not accepting the box ID or whatever it is and after 1 hour and multiple calls with their internal team, they give up, wiring is still installed, they have taken stb and router back, and after many days of delays promises to fix and provide me connection, they have cancelled my order (refund done) 4 days back.
i am deeply disturbed by all these shenanigans, and desperately need internet, but now all 3-4 local jio persons are not picking up my call, i am daily receiving promotional messages for jiofiber. theoretically if my box is full in their system, atleast one must free nearby but they are doing nothing to fix this.
can anyone suggest me ways to fix this? where can i reach any higher authority from jio? social media? any mail id or number where i can make complaints.
basically, we recently shifted our house, i was using airtel at old place however it is not available here, (it is a bit villagey area, town?), main point is that JioFiber is available here, wiring is all done. 7 houses/neighbours are already using it (since long ago), so i went with jio over some unreliable local operator (which i havent checked if exists at all or not).
so i applied for a new connection, app showed that jiofiber is available, congrats and so on... then couple days later i receive call from local jio person, he says that jio cant be installed at my house because the S2 (?) box near my house is all full (this box is installed on electricity pole right in front of my house) and they are not yet planning to install new S2 box anytime soon, however as checked physically and confirmed by other jio person, the box has 1 port still free but it shows as full in their system because another jio person has activated some other jio connection in another nearby locality on this box ID (the one in front of my house), so he cant activate my connection on this box ID but promises me that he will do the same and activate my connection on another box ID from other nearby locality.
great, i provide my documents, he does his thing, collects payment (made online to jio only). and said that connection will be done in 3-2 days. come 2 days later, installation guys show up at my house after multiple calls, lays fiber from my home to S2 box on pole, connects router and setup everything at home, but when they go to activate, they are unable to activate my connection as their app is not accepting the box ID or whatever it is and after 1 hour and multiple calls with their internal team, they give up, wiring is still installed, they have taken stb and router back, and after many days of delays promises to fix and provide me connection, they have cancelled my order (refund done) 4 days back.
i am deeply disturbed by all these shenanigans, and desperately need internet, but now all 3-4 local jio persons are not picking up my call, i am daily receiving promotional messages for jiofiber. theoretically if my box is full in their system, atleast one must free nearby but they are doing nothing to fix this.
can anyone suggest me ways to fix this? where can i reach any higher authority from jio? social media? any mail id or number where i can make complaints.
