Mohan Sundaram
Newbie
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- 2
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I signed up for a 12Mbps connection 4 days back and the connection got installed 2 days back. The speed of the link is abysmal. 100kbps download and 70kbps upload as per Reliance Broadband's speedometer themselves.I call up their customer support and speak to a guy called Lokesh. Let me reproduce the conversation.Me: I've signed up for a 12Mbps connection and am not getting speeds beyond 100kbps.Lokesh: Go to Start>> run.. cmd and give ipconfig.Me: I'm using a wireless router.Lokesh: Please remove the router and connect directly. You will then get the speeds (Huh!!)Me: Can you explain to me why the wireless router should affect speeds?Lokesh: That is what happens.Me: Ok. I removed the router and connected directly, now what?Lokesh: open cmd window and give ipconfig /flushdns. Open browser and delte browsing history and cache.Me: Again, can you tell me how this will affect speeds?Lokesh: DNS will affect speeds that you get. ( Wow!!)Me: Are you a technical guy?Lokesh: Yes, I know networking. Please give ipconfig /renew and reboot the machine!!!!Me: I'm using reliance broadband's speedtest and not some external site and so all this should not matter one bit.Me: Can you see the DSLAM configuration and see if there is a cap on DSL speed?Lokesh: I'll log in a call and our technical guys will resolve the problem in 24 hours.This is the quality of support Reliance has. Downright stupid and dumb guys who know nothing of networking. God...