Sify cheating the customer, again

[chethancj]

ok ill check it today if it is true or not

 

[chethancj]

Policy : For those heavy users who however continue to remain on unlimited products the following rate shall apply :Usage on unlimited service packs will be considered as one calendar day or 150MB in a day whichever is earlier. If the usage exceeds 150 MB in a day, one day in validity will be reduced for every 25 MB of usage beyond 150 MB. This is explained in detail as follows :• Upto 150 MB utlisation in each day…..No deduction of days validity• For every 25 MB utilisation beyond 150 MB within each day, one days validity will be reduced.This policy is applicable from 8 am to 10 pm currently and will come into effect from 9th June 2005.Please note that this is applicable on a daily basis. Hence if on any one day the user has used the normal 150 MB plus an additional 25 MB then the pack validity in number of days will be reduced by 2. However on the next day if the user has used less than 150 MB then only the normal one day validity will be billed to the user.

 

[coolbuddy_79]

so it's proved now...finally!!!

 

[chethancj]

check this out


john_fredrick : Chat request accepted:
john_fredrick : Good Evening
me : sir pls tell
john_fredrick : How may I assist you
me : sir i gave my id know
john_fredrick : Yes sir if you download during the night time it is not considered
john_fredrick : It will not be counted
me : even for 48 kbps unlimited
john_fredrick : Yes sir
me : the timings
me : sir pls confirm and tell bcos ive lost 20 days
john_fredrick : Frmo 10:00pm to 8:00pm
john_fredrick : 10:00pm to 8:00am
john_fredrick : *8:00am
me : why *
me : sir but just now i called CC they told the old plan i.e it will be counted 24 hrs is it true?
john_fredrick : From 10:00pm to 8:00am
john_fredrick : Even for the old pack it is the same
me: pls explain me why i lost 4 days on 14 th july
me : Sir i am from bangalore is it all india same rules??
john_fredrick : You would have downloaded more than 150 Mb in the day time
john_fredrick : Yes sir
me : so only 1 day kno
me : why 4 days pls check the usage and tell sir
john_fredrick : After 150 Mb for every 25 Mb one day will be deducted
me : sir chek my usage.. i ve downloaded around 200 MB only
me : userid : xxxxxxx
me : ok sir pls tell me how much i ve dwnloaded today till now?
me : BUZZ!!
john_fredrick : For 150Mb one day will be deducted for the 25Mb 2nd day will be deducted and for the next 25Mb third day will be deducted
me : ok pls tell me how much i ve dwnloaded today till now
john_fredrick : Please call us at 1901 44 3330 so that we will do the needful
me : sir pls tell here only
me : even ur CC executive know
me : ok can u make me a promise
john_fredrick : Please call us at 1901 44 3330 we will surely do the needful.
me : ill download today from 10 pm - 8 am... if my any days are cut will u compansate me
john_fredrick : Sure sir
me : ill be having this transcript in my mail
me : can i refer ur user id
me : ill decide today whether to be with sify or not
me : ???
john_fredrick : Yes sir
me : thank you
john_fredrick : We will surely compensate
Chat Session Closed


he has promised me tht he will compensate lets see

 

[GAURAV7777]

dude i highly doubt u would be getting any compensationas they say we don't have ur session usage of more than 2 days

 

[juned_1981]

hello dude i am new to this forum.well i am facing a new prob today.i am not able to login today.but when i started internet explorer to my strange i was able to surf at 10-12KBps.i dont understand the prob.Is it hapening with othetrs also.

 

[shouvik]

@chethancj, did u lost a day after downloading in the night?

 

[coolbuddy_79]

may be ur last session is still active!!!just call the CC and enquire about it...or be ready for the bomb!!!

 

[juned_1981]

my one day is deducted, dont no y.i am trying the sify CC but to no response from them.anybody facing the same login problem.

 

[coolbuddy_79]

that's what i said, u're last session was active...