slow browsing sluggish speeds in bombay

[juned_1981]

Originally posted by Suraj@Jul 21 2005, 12:41 PM
i had sent one real nice email of worlds best words that  any human could talk about their customer care and stuff to their ceo...ramaraj i think thats the name.

surprise the next day i had a sify engineer at my door steps.

well i had been emailing them for 3 weeks now.....had completely lost all patience once i got the ceo's email id.
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can u give me his email id.

 

[krish_88]

Damn iam also having the same problem In Mumbai

 

[juned_1981]

Originally posted by krish_88@Jul 21 2005, 12:46 PM
Damn iam also having the same problem In Mumbai
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from how many days u r facing this prob.

 

[krish_88]

At last my problem was solved Dear Sir/Madam, We understand that Ms. Namita spoke to you and helped you in solving your problem. Kindly mail to us or call us at our 24 hour customer care number (1600333330) incase the problem persists.Thank you for giving us an opportunity to serve you !Warm RegardsCustomercare@SifyISO 9001:2000 certifiedHave a nice day !

 

[krish_88]

I had the problem for 2 days. There was no speed at all. I mailed them and after that an engineer from Local cable came to my house. The problem he told was related to switch which he checked in the terrace i think

 

[Suraj]

Originally posted by juned_1981@Jul 21 2005, 12:44 PM
can u give me his email id.
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http://www.sifycorp.com/scripts/contactus.asp

feel free to add cc to all others related to customer care, technology, communications.

 

[juned_1981]

Even i am facing the prob from 2-3 days.but no one has yet come to my place to check the s/m.u r lucky that ur prob is silved within 2days otherwise they take not less than a week.

 

[krish_88]

juned just call the customercare and blast them. They will surely solve the problem. Tell them what the hell are you providing service.

 

[Suraj]

i had my problems for more than 3 weeks, what do you think? they come and solve the problem in days....you have to do a lot to get them to your place. It takes lot of energy, patience, frustation, anger and a combination of all when nothing happens.i will be back to 64Kbps once this month is over. atleast i won't feel the pinch of spending a bomb on 256kbps with state of the art BS customer support.

 

[juned_1981]

dont expect more than 6KBps from this pack too.i was getting abt 18-20KBps when i renewed but now it has fallen to almost 2-3 KBps and is still going down with time.(Edit: Don't quote the last post, use FastReply button)