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Slow internet speed on Airtel V-Fiber Broadband connecting to servers outside my city
- Thread starter Deleted member 71633
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- airtel speedtest.net vfiber
Please do remember for your safety, DMZ opens all ports and forwards all data to that one device. Make sure you have a good software firewall or security suite on it.
The line quality overall is good but shows hop 3 from your end to be dropping a lot of packets, however in all my test the same hop 3 albeit with a different IP does the same too, Airtel maybe deliberatly does this.
The line quality overall is good but shows hop 3 from your end to be dropping a lot of packets, however in all my test the same hop 3 albeit with a different IP does the same too, Airtel maybe deliberatly does this.
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Deleted member 71633
Yeah! I've pretty secure configuration. But users who don't know about firewall & security etc should be careful with it.
If hop 3 (with different IP address) is dropping packets from your side too then are you facing any such issues or is this normal?
I'm also expecting a reply from @manojrk if he can perform the same DSL Reports Line Quality test and post the results here.
If hop 3 (with different IP address) is dropping packets from your side too then are you facing any such issues or is this normal?
I'm also expecting a reply from @manojrk if he can perform the same DSL Reports Line Quality test and post the results here.
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Deleted member 71633
I just ran another test around 1pm today. The results are even worse. Seems like many hops are dropping the packets now. Also, there are 2 additional IP addresses that I did not see in the previous test.
Line quality test packet loss and latency | DSLReports, ISP Information
Line quality test packet loss and latency | DSLReports, ISP Information
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Deleted member 71633
Guys, any suggestions how I can make local service engineers understand the issue?
I've asked (read it as threatened) for disconnection multiple times but everytime a new person from airtel's retention department or customer experience team calls me the next day and requests me for a last chance to resolve the issue. When the service engineer comes, he opens speedtest.net and performs speed test (which defaults to Chennai's server) and shows me that my internet is working fine and calls customer care to close the complain.
When I tell them to perform the test from multiple locations, he states that this is how they're told to check speed test. In case, if I force him, he opens up youtube.com and downloads some large random video and displays the internet speed. In the new tab, he opens Apple's website and downloads iTunes Setup to confirm that the speeds are proper.
I've told the service engineer multiple times that these huge corporations have CDNs all around the world, one of which is in Chennai (or nearest Bangalore), which is why the speeds are proper. He doesn't seem to get my issue that "Far the server from my city, slower the speeds are for me". This is exactly what my issue is in short.
Can you guys suggest something that I can tell them or customer care so that they understand the issue. Don't know if they're doing this wantedly but sometimes I highly doubt their literacy.
Answer to this might also someday help users facing similar issue.
I've asked (read it as threatened) for disconnection multiple times but everytime a new person from airtel's retention department or customer experience team calls me the next day and requests me for a last chance to resolve the issue. When the service engineer comes, he opens speedtest.net and performs speed test (which defaults to Chennai's server) and shows me that my internet is working fine and calls customer care to close the complain.
When I tell them to perform the test from multiple locations, he states that this is how they're told to check speed test. In case, if I force him, he opens up youtube.com and downloads some large random video and displays the internet speed. In the new tab, he opens Apple's website and downloads iTunes Setup to confirm that the speeds are proper.
I've told the service engineer multiple times that these huge corporations have CDNs all around the world, one of which is in Chennai (or nearest Bangalore), which is why the speeds are proper. He doesn't seem to get my issue that "Far the server from my city, slower the speeds are for me". This is exactly what my issue is in short.
Can you guys suggest something that I can tell them or customer care so that they understand the issue. Don't know if they're doing this wantedly but sometimes I highly doubt their literacy.
Answer to this might also someday help users facing similar issue.
This sounds like a back end issue. What about your neighbours, are they experiencing the same thing? From your posts it doesn't seem like you've talked to a backend engineer yet. Please try and do that,
You can call them and ask to talk to someone from the NOC or even a callback from an engineer from the local NOC.
You can call them and ask to talk to someone from the NOC or even a callback from an engineer from the local NOC.
warpspeed
To Infinity and Beyond!
@anon_airtel_user Same as others have already suggested. Only the backend engineer can solve the speed issue. Contacting them is not an easy task so you must request the Appellate Authority to arrange a call back.
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Deleted member 71633
No my neighbours are not experiencing any such issues.
I've a few points that I think might be related to the problem I'm facing currently.
1. I'm currently getting 75% discount and ₹300 off for three months (₹0 bill every month). If I remember correctly, this issue started right after I called customer care in the first week of January 2017 to upgrade my old plan (₹1099 75GB/8Mbps) to new plan (₹1099 90GB/8Mbps) while retaining (my first discount in my 7 years history of my airtel connection) the discount of ₹100, which I got from airtel in the month of September in 2016. I'm not sure but airtel might be placing customers with discounts on a different route.
I just want to ask are you here are getting discounts from airtel? If yes, from how long and do you face any problem like me after getting discount?
Also, a friend of mine, who is on 8Mbps ADSL, is getting similar discounts like me (less 75%, ₹300 but for 6 months) and also facing the exact same problem like mine. This has something to do with discounts?
2. My landline number and DSL ID are different. Airtel's local service engineer told me that all the new subscribers get DSL ID's different from their landline number. In my office, we have airtel connection from past 7-8 years which has same landline number and DSL ID. We don't face any issues there.
EDIT: In our office, we neither get any discounts nor we've ever requested for any discounts. Also, our office is in different area 1-2KMs from my home.
A year ago, I moved to Banglore in search of job but returned back 2 months later. When I reactivated my airtel connection, I got a new DSL ID but the same landline number. Do you have the same DSL ID and landline number?
Expecting answers from all the airtel users; especially from @manojrk since he's in Chennai and on the same V-Fiber not facing any such issue.
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Well here are a few tidbits from my side:
1. Discounts = Shoddy serice, errr, not really, just a coincidence. The only reason they gave you a discount on service was for customer retention, then why would one deliberately ruin the users service more?
2. This has been the case for a while now, my initial DSL connection with airtel from 2006 had the same DSL ID as Tel. No. When I moved after that in 2011, I had to order a fresh connection, I got a seprate DSL ID from my Tel. No., same goes even with my FTTH connection, my DSL ID(yes I do have one) is different from my Tel. No.
If you don't ask for something, you won't get it, especially discounts for what you are paying. You want your office connection to cost less, call and tell them it cost too much, they will within reasonable rights offer some disount for the same.
Please don't link a cheaper bill with shoddy service, it just simply isn't the case. The internet would be flooded with customers complaints if it were.
1. Discounts = Shoddy serice, errr, not really, just a coincidence. The only reason they gave you a discount on service was for customer retention, then why would one deliberately ruin the users service more?
2. This has been the case for a while now, my initial DSL connection with airtel from 2006 had the same DSL ID as Tel. No. When I moved after that in 2011, I had to order a fresh connection, I got a seprate DSL ID from my Tel. No., same goes even with my FTTH connection, my DSL ID(yes I do have one) is different from my Tel. No.
If you don't ask for something, you won't get it, especially discounts for what you are paying. You want your office connection to cost less, call and tell them it cost too much, they will within reasonable rights offer some disount for the same.
Please don't link a cheaper bill with shoddy service, it just simply isn't the case. The internet would be flooded with customers complaints if it were.