Some Queries About Legal Actions Against Reliance.

[NativeDark]

Hello Guys,I would like to ask you guys some questionsFirst, here is my situation:I am a Reliance broadband user - 2 MBPS Postpaid. I am regular with my bills and all. From March-13 I am getting High Pings and low speed during the day time. I am a gamer, who plays battlefield 3, in tournaments and all. Reliance has made my life hell. I cant perform in any of the games. To give you guys what I feel, here is a link to my LAGGY Experience with Relaince.

Every time I call them, they give me a new date. They say that it will be fixed by then. But it never does. I am still have this problem.Here is a list of problems that I face during 11 AM to 9PM1) high latency.. to indian IPs. I get around 250 ping to google.com2) heavy packet loss. around 50% sometimes.3) low speed. Going down to 256 KBPS.4) irregularity among receiving packets - one packets come in random order. Which is certainly not desirable when playing games. I would like to inquire about a few things here...1) Can I drag reliance to consumer court? Demanding refund? i.e. I pay for 2MBPS 24x7. But i dont get it... I am not aware of all the rules here. Can this thing turn around and bite me in the ass?2) Any one else facing this problem? Are there any methods to solve this?

 

[Sushubh]

Just going to say the obvious. Reliance is only liable to give you 80% of advertised speeds. There are no regulations on quality of service or pings. Even in that case, it would be probably wasteful to go to consumer courts because it would be quite hard for you to prove that Reliance is consistently giving you less than advertised speeds. Best is to ditch the connection as you are continuing to pay for poor quality of service.

 

[NativeDark]

Just going to say the obvious. Reliance is only liable to give you 80% of advertised speeds. There are no regulations on quality of service or pings. Even in that case, it would be probably wasteful to go to consumer courts because it would be quite hard for you to prove that Reliance is consistently giving you less than advertised speeds. Best is to ditch the connection as you are continuing to pay for poor quality of service.

This is the problem... There are only 2 broadband available in my area. BSNL and Reliance. BSNL is absolute nightmare for gaming. I have to stick with reliance if there was a different solution available I wouldn't even waste time on Reliance.
But for the time being. I have to stick to it.
And there are regulations of QoS provided by ISPs.. for example.. packet loss should not be greater than 1%. etc etc. I don't know which body governs them, but theoretically they are there.
EDIT: I think I found them http://www.trai.gov.in/WriteReadData/WhatsNew/Documents/regulations_bb_26-10.pdf

 

[x720]

There is a thread on the reliance issue. Try posting there.

 

[v1rus]

4) irregularity among receiving packets - one packets come in random order. Which is certainly not desirable when playing games.

I do not know what type of connection your game makes to your game server but the way TCP works this can not be the case for normal internet traffic and for UDP connections I do not thing any ISP can guarantee in order delivery of packet.