Tata DOCOMO INTERNET APN does not work most of the times

[chetan31]

Hello amar, I am facing same issue in Bangalore. Internet remains in active for hrs together. Since you have spoken to tata docomo guys, what reasons they have cited for this problem in all circles. I believe they require upgrade on their network but they are not doing it because of lack of returns and profits

 

[TATADOCOMO]

My name is Avinash Singh. My number is 9038835619. I have been using tata docomo for a 3 months in kolkata now and am very much dissatisfied with its internet.
The general APN settings i.e. TATA.DOCOMO.INTERNET does not work most of the times. Internet remains diconnected for most periods, specially when required the most.

Dear Mr. Singh,

As discussed, we at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.

Further, we request you to kindly send a mail to Listen@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

 

[Pankaj]

Dear Mr. Singh,

As discussed, we at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.

Further, we request you to kindly send a mail to Listen@tatadocomo.com for any assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

Believe me every-single thing which you people can't solve or don't wanna solve is [color=#ff0000;]beyond Tata Docomo Control[/color]..
We heartily appreciate your helping nature :tongue:

 

[TATADOCOMO]

My name is Avinash Singh. My number is 9038835619. I have been using tata docomo for a 3 months in kolkata now and am very much dissatisfied with its internet.
The general APN settings i.e. TATA.DOCOMO.INTERNET does not work most of the times. Internet remains diconnected for most periods, specially when required the most.

Dear Mr. Singh, As discussed over the call, we at Tata Docomo always strive to introduce products that are in sync with Customer requirements while ensuring that such products provide optimum value against the amounts spent by our esteemed customers. Such products, especially the data/internet usage products are dependent on various factors for accessibility and continuity, some of these factors being in our control and others beyond. Some factors beyond our control, but which hugely and adversely impact data usage can impact on the network and signal strength and therefore affect connection speeds/ continuity. At peak times when many people are using the network, connection speeds, and quality suffers. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. However we do understand and regret the fact, that you have not had a favorable experience with the said product.Further, we request you to kindly send a mail to Listen@tatadocomo.com for any assistance.Thanks and Regards,Customer care,Tata Docomo.

 

[popcorn]

There are other websites and forums who have come down heavy on you Tata Docomo.
Maximum users who I have seen commenting have already ported out of tata docomo.
Its high time, accept your issue.

 

[popcorn]

I found this video online - https://www.youtube.com/watch?v=6nmjdCJ-KRM

 

[prasanthkp]

Hi , Im prasanth from AndhraPradesh and my number is 9666284474.Yestarday[28-8-2013],I have recharged my Docomo with RC95 which will give me 1GB Data.Since then im not able to browse internet for 10mins.It is working like on and off mode.it is working for 1 min[maximum] and not for 1 hr. I have called Customer care and contacted CC via chat nearly 4 to 5 times and but i dont get any proper solutionto resolve my issue.
I have checked my handset with other operators[2g Data] as well and im able to browse with out any issues and even able to download and handset working perfectly fine.But when coming to Docomo it is really working like hell.it is giving error messages like no internet connection is available,not connected to internet.
I never expected this should happen, even after multiple discussions with CC executives.Im really for sorry for this, as this is very much frustrating me and more frustrating is i have to bare all this for next 29 days.
I have paid 95 rupess and if i dont get proper solution for the problem you could imagine the things.
You are taking money from us and not providing proper service then what is the use and how long should we wait for this ?
This is not the first one of this type, i saw many people have posted similar kind of problems starting from january 2013 and theres no solid solution for this.it sbeen 8 months and still people writing to you on the same issue.
Please take this as serious problem and try resolving it. Im not trying to through mud on you, im just expressing my frustration being at the losing end.
Im extremely sorry if i hurt anybody.
Please try to resolve this issue as early as possible.

PHN no: 9666284474
Namerasanth
Complaint No : 1696708447

Thanks
Prasanth

 

[TATADOCOMO]

Hi , Im prasanth from AndhraPradesh and my number is 9666284474.Yestarday[28-8-2013],I have recharged my Docomo with RC95 which will give me 1GB Data.Since then im not able to browse internet for 10mins.It is working like on and off mode.it is working for 1 min[maximum] and not for 1 hr. I have called Customer care and contacted CC via chat nearly 4 to 5 times and but i dont get any proper solutionto resolve my issue.
I have checked my handset with other operators[2g Data] as well and im able to browse with out any issues and even able to download and handset working perfectly fine.But when coming to Docomo it is really working like hell.it is giving error messages like no internet connection is available,not connected to internet.
I never expected this should happen, even after multiple discussions with CC executives.Im really for sorry for this, as this is very much frustrating me and more frustrating is i have to bare all this for next 29 days.
I have paid 95 rupess and if i dont get proper solution for the problem you could imagine the things.
You are taking money from us and not providing proper service then what is the use and how long should we wait for this ?
This is not the first one of this type, i saw many people have posted similar kind of problems starting from january 2013 and theres no solid solution for this.it sbeen 8 months and still people writing to you on the same issue.
Please take this as serious problem and try resolving it. Im not trying to through mud on you, im just expressing my frustration being at the losing end.
Im extremely sorry if i hurt anybody.
Please try to resolve this issue as early as possible.

PHN no: 9666284474
Namerasanth
Complaint No : 1696708447

Thanks
Prasanth

Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,Customer CareTata DOCOMO.

 

[prasanthkp]

Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,Customer CareTata DOCOMO.

When will you resolve the issue.
there are multiple complaints on the same problem.
This is 3rd day of activation and im not able to browse yet all.
This is teh worst experience with you TAT DOCOMO.
Dont earn monet in this way.
I contacted CC guys 16 times so far, my whole is completely stuck up with this.
what you guys are doing yar,

Im getting disconnected for every 1min and that disconnection is for 2 to 3 hours.
tillnow i didnt browse continuoisly for 5 mins, make a note of it not for 5mins even.
This is the worst thing about service.
you people are taking money and asking us to wait till the isue gets resolved.
do you think its a fair job ?
How many days should i wait, will extend my 30days period, you peple will do according to ur policy but you will not resolve issue on time.
if i keep on mailing you and keep on contacting you then what is the use ?
Some people wil say, we raised request and will resolve the isse.
some will say, switch off and switch on.
some will say, remove batter, remove sim card.
some will say wait for 2 hrs and wait for 4 hours and try again.
whole 30 days ill do the same thing without browsing.and im paying 95 rs for mailing you and contacting you over phone and chat.

well done, TAT DOCOMO guys, this is 3rd day i raised a complaint and you people are still saying we raised request and will resolve the issue which is never gonna happen.

i said, i saw many complaints in many websites and consumer court website against the same RC95, this is too bad to hear that. im getting responses which i saw in the websites.
ill see how many days you will take to resolve this.
some guy said, i raised request "EMS0798473429" which will fix your issue in 2hrs .its been 2 hrs after the said period and im still facing the issue.
im completely wasting my time contacting for each hour.still you are not doing anything.

yesterday one more complaint raised "1696708447" but no use.

take this seriously yar, we are paying money.
you will not return money, you not extend my 30 day period and you are not working to get the issue done.

when can i expect the resolution ?
Loads of issue requests has been raised but none fixed my issue.
"1696708447
EMS0798473429"

This is the TRAI rule,
Fault Repair / Restoration Time :: Within three days

If you cant fix the issue, revert my money back.


Thanks
Prasanth

 

[amar]

The disconnection and re-connection failure issue is still present... they are out of Public IP's

Went Docomo Gallery yesterday... and LoL.. they implemented a new logic to release the IP's:
They have changed the 250 Unlimited* plan to 1GB DATA.