Dear friends, I purchase a tata indicom plug 2 surf in starting of november 2007 and started using it from 6 th november 2007 . 2 days back i received my bill for the period from 6-11-2007 to 14-11-2007 and amount comes to 1257 minutes whereas the log shows only around 80 minutes of usage . THE BILLING IS 15 TIMES MORE THAT OF ACTUAL USAGE .I CAME TO KNOW ABOUT THE FRAUD BILLING OF TATA INDICOM ONLY NOW. When i contacted the customer care , they give some stupid replies like that there billing is accurate etc etc. Till now no action has been taken from there end , I THINK STRICT ACTION SHOULD BE TAKEN AGAINST TATA INDICOM WHO IS OPENLY CHEATING THE PUBLIC BY THEIR FRAUDULENT BILLING . APART FROM THIS , THE SERVICE IS HOPELESS , MOST OF THE TIME YOU GET ERROR 721 AND SPEED IS WORST SO MY ADVICE TO ALL OF YOU . NEVER BUY TATA INDICOM
Tata Indicom plug2 surf USB Modem: Excessive Billing
- Thread starter terryjose
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smartbuddy_82
Regulars
it will only happen if some TRAI relative reports this. and may be even he will be silenced. did any1 try feedback form of trai website. it doesnt allow FULLSTOP or new line. so how does one organise feedback. i wrote 2paragraphs and finally when i clicked submit it reports error saying only alphanumeric chars allowed. so not even punctation is allowedthen i gave up. after removing punctuations, i figured that my complaint didnt make much sense.
gregory house
philosopher-in-chief
Being a sarkari organization, the IT clerks there must have designed the system like that so as to dissuade complaints. No complaints no work and therefore more time for applying lipstick and eating paan, or whatever the modern equivalent of that is.
rageaddict
Regulars
it will only happen if some TRAI relative reports this. and may be even he will be silenced. did any1 try feedback form of trai website. it doesnt allow FULLSTOP or new line. so how does one organise feedback. i wrote 2paragraphs and finally when i clicked submit it reports error saying only alphanumeric chars allowed. so not even punctation is allowed
then i gave up. after removing punctuations, i figured that my complaint didnt make much sense.
a year back i wrote a feedback on the trai website about how UK was enjoying a normal 24mbps connection while we were working for that 256kbps blah blah... anyways, the message went...
a month earlier i wrote a full A4 size comment and when i tried to send it, it gave an error... the silly thing was even giving an error for spaces... i spent like 45 minutes that day and finally gave up...lol
on another note... i did ask for the usb modem at a store and 2850 F%$kin bucks... hell no... the thing looked like a damn bluetooth dongle which costs 300 bucks... haha...
i use the age old phone + data cable when i'm outdoor...
boycott tata and boycott kajol and isha for those stupid ads also...
then i gave up. after removing punctuations, i figured that my complaint didnt make much sense.
a year back i wrote a feedback on the trai website about how UK was enjoying a normal 24mbps connection while we were working for that 256kbps blah blah... anyways, the message went...
a month earlier i wrote a full A4 size comment and when i tried to send it, it gave an error... the silly thing was even giving an error for spaces... i spent like 45 minutes that day and finally gave up...lol
on another note... i did ask for the usb modem at a store and 2850 F%$kin bucks... hell no... the thing looked like a damn bluetooth dongle which costs 300 bucks... haha...
i use the age old phone + data cable when i'm outdoor...
boycott tata and boycott kajol and isha for those stupid ads also...
Let me update with the latest on this issue now:
As me and my friend Mr. Mathew took up the matter very seriously with the local ( Kerala) Tata Indicom people, they finally accepted that there is a bug in their dialler software and hence their billing system shows excess usage.
The names of these two executives:
Roshan Francis: AM Customer Care
Mobileno: 9249409050 email: [email protected]
Cebil Joseph: 9249409054 [email protected]
The above two visited my office as well Mr, Mathew and confirmed to us that there is an excessive billing and they promised us to replace our dialler with a new one and till they we dont need to pay any amount other than the monthly rental.
Recently they came to our office and installed the new dialler and we felt though it is not absolutely correct but has come closer to the actual usage log.
But we understand that Tata Indicom in other circles are still continue to charge their clients and who ever not taking up the matter seriously are being fleeced by them. It is a shame that despite that they are aware of the fact they still continue to cheat clients who are not aware of this.
So please all customers who face such problems please do post your experiences here so that they would be forced to make a correction in the all india level.
I have been getting many mails directly which I appreciate, But I would also request thos who directly write to me to post their grief here so that more and more people get to know about this.
As me and my friend Mr. Mathew took up the matter very seriously with the local ( Kerala) Tata Indicom people, they finally accepted that there is a bug in their dialler software and hence their billing system shows excess usage.
The names of these two executives:
Roshan Francis: AM Customer Care
Mobileno: 9249409050 email: [email protected]
Cebil Joseph: 9249409054 [email protected]
The above two visited my office as well Mr, Mathew and confirmed to us that there is an excessive billing and they promised us to replace our dialler with a new one and till they we dont need to pay any amount other than the monthly rental.
Recently they came to our office and installed the new dialler and we felt though it is not absolutely correct but has come closer to the actual usage log.
But we understand that Tata Indicom in other circles are still continue to charge their clients and who ever not taking up the matter seriously are being fleeced by them. It is a shame that despite that they are aware of the fact they still continue to cheat clients who are not aware of this.
So please all customers who face such problems please do post your experiences here so that they would be forced to make a correction in the all india level.
I have been getting many mails directly which I appreciate, But I would also request thos who directly write to me to post their grief here so that more and more people get to know about this.
Hi all, I had finally decided to give up the Tata Indicom Plug2surf modem, as they failed to keep their promise of removing their bug from their dialler software which continued to give excessive usage in comparison to their own log...All through this period I paid only the monthly rent and since my usage was well with in my free limit as per the modem log.However they continued sending me bills with out standing amount and interest over interest and what and all...I just decided to hell with this plug to hell modem!! I decided to use the EVDO of bsnl which is really excellent and great speed to with in the main city limits..and you just pay Rs 500 for unlimited download..So please all those who are using please keep a track of your actual usage shown on the log of the modem and check it with their billing figures and dont pay anything above your actual usage...and those who have inclination...think twice before making the decision...
Lot of readers are writing to me one email about this Tata Indicom Plug2 surf modem problem. It is clear that they are aware of this defect and excessive billing all over India but I find that only in Kerala they have accepted their fault and has waived off the excess charged.All over india they are exploiting the ignorence of the customers and collecting money. Please do make note of this and request all who uses their service to pay as per the log available in their dialler, which is provided by them. Never budge to their pressure and pay for anythng you havent used. They are the biggest cheats and please be aware of this. I have since then discontinued their service and have not paid a single paise in excess of my usage. I have brought a BSNL EVDO usb modem and it is very good and their billing is also perfect. It is always better to go for BSNL where ever their services are available as these private operators are all cheats!
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