Tata Indicom plug2 surf USB Modem: Excessive Billing

[bgltv]

Yes, that is correct. But it is not only for TATA I feel. When we use a volume based plan, time based plan it is very difficult to track the usage and the providers are having a good chance to cheat people. Even with Airtel Mobile Office i was facing the issue. I have billed 1000 etc apart from my normal billing. But when i converted my connection as corporate, the billing became very fair and it was very less. Moreover i guess the application provided by TATA shows the downloaded data and not the uploaded data volume. Please check and let me know if it is wrong. I am not worried of the billing as i am into Unlimited plan with Tata and i disconnected my Airtel mobile Office GPRS connection.

 

[[email protected]]

After seeing the TV Commercials of Tata Indicom plug 2 surf USB modem I purchased one for my laptop which has windows vista and took a connection from Tata Indicom ( +919249508384). They give it as a post paid mobile connection sim and by using this sim in the USB modem one can get internt through their supplier dialler. When you install the execution file in the CD you get a dialler which can be used for getting connected. The dialler has a sim based log which also gives you complete detailes of your usage. I took a plan with a monthly rental of Rs 150 where I get 300 minutes of free surfing. As I have broadband both in my office and house this plan is more than enough since I use it only when I am on the move. My first full month bill given by tata indicom showed a usage of over 700 minutes while my log on the dialler shows less than 300 minutes. One of my friend Mr. VJ Mathew has also similar excessive billing while both our log detailes showed actual usage. We complained to them with the screen shots of our log and after so many days they came out with a reply that their billing is robust and their billing is accurate. They also gave an explanation that when they contacted the manufacurer of the modem Sungil they admitted that there is a bug in their system and that caused the difference. While we have been regularly checking our usage with that of the log, we are 100% confident that it shows an accuate time while we suspect the bug must be in the tataindcom's billing system and hence they show a excessive usage. Tata Indicome has still failed to give an convincing reply and stick to their claim that their billing is accurate. Does any one else using the same plug 2 surf modem face the same? Please do check with your log on the dialler and compare it with their billing.


----------

hai to everybody
it happens to me in the same manner
first 3 months unlimited surfing...then automatically updated to 1099pmonth
they mail the bill to someone and they wont reach u....after 3 months ur bill will reach home totallyl 1099*3bills...thats TATA...no one to bother u...to hear ur complaints ...nothing ...just they ned money...


if u hv gutts
dont pay the money
first surrender the sim .....they wont accept it before settling the bils
go straight to the cust care office ...giv the letter ....from ...to sub...due to poor cust care resp.....poor band width...excessive billg..i cant afford ur indicom thats why im surrendering....gv the letter keep the sim on the table...get out from the office....

 

[dhruv311]

I know i've joined this thread very late, but just a few observations...1. @rageaddict, good one 2. TRAI is controlled by Tata, Reliance & the like.3. Despite consumer courts, RTI etc. consumers in India are still a powerless bunch. Businesses are out to take you for a ride, and unless you are alert, you WILL be conned!4. In a land where, we don't get what we pay for, compromise is part of the bargain.

 

[techtata]

Please never buy a post-paid connection in India...listen to me guys.Always use pre-paid and recharge it whatever plan you like this is safe and tensionfree as per my own experience, thanksJames