anooprajappan
Newbie
HiThanks for the input. WE have already started working on those lines.Mutiple complaint trackers and repeat complaint trackers are up and running.will strive to be better in the future
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Tata Indicom Sucks In Trivandrum
- Thread starter samitshankar
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- Replies 38
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Dear Urpradhan
I dont know why people cant stand up to what they believe in .... But if your intention is only to badmouth TATA
Hey.. I do not believe in the problem rather, I HAVE EXPERIENCED and had taken the pain being a TataIndicom customer :wall:
Second Tata is not my enemy. I'm sharing my sweet experience for that period when I was a VSNL customer, for which I had paid money for a specific service from Tata.
Its upto you or anyone to believe or not. I'm not forcing anyone. All have seen that beautiful episode on CNN-IBN for your good service with proof. I would have also gone to consumer court but I did not want to waste my time (you can blame me here). So, again if your really want to serve better, then win the hearts of your own customers first and search to your problem database BY "PROBLEMS" NOT BY "USER ID"
A person/instititution can assess better himself/themself than others.
I appreciate your intention to help. But this is wasted effort as past customers will be a disgruntled lot and will not help. You must start with the present lot of customers who have valid complaints. And the right way to start will be to study the analysis of complaints and and their resolutuion from your field complaint log/database. I am sure all good companies will do this routinely. This is a must for an ISO company.
I am not from Trivandrum; I am a customer of tata broadband for the past 3 years. I faced about 10 complaints during this period; one of which was major with erratic operation lasting over 30 days. But the service technician visited frequently and changed even the cable. Eventually the problem got sorted out after a month without anybody getting wiser. It must have been an internal server related problem.
Other complaints mostly related to cable, technician forgeting to power of the router switch (perhaps he was in a hurry to go home) etc. (the switch is located in our building).
Most irritating was closing the complaint without visit or solution. When you check with the cc you are told that the complaint is closed. This happened twice.
On the whole I am a happy and satisfied customer with indicom.
Dear do not say anything. he will ask you for your USER ID :hysterical:
WE HAVE TO WAIT MORE WHEN WE CAN SAY CONSUMER IS THE KING IN INDIA
I dont know why people cant stand up to what they believe in .... But if your intention is only to badmouth TATA
Hey.. I do not believe in the problem rather, I HAVE EXPERIENCED and had taken the pain being a TataIndicom customer :wall:
Second Tata is not my enemy. I'm sharing my sweet experience for that period when I was a VSNL customer, for which I had paid money for a specific service from Tata.
Its upto you or anyone to believe or not. I'm not forcing anyone. All have seen that beautiful episode on CNN-IBN for your good service with proof. I would have also gone to consumer court but I did not want to waste my time (you can blame me here). So, again if your really want to serve better, then win the hearts of your own customers first and search to your problem database BY "PROBLEMS" NOT BY "USER ID"
A person/instititution can assess better himself/themself than others.
I appreciate your intention to help. But this is wasted effort as past customers will be a disgruntled lot and will not help. You must start with the present lot of customers who have valid complaints. And the right way to start will be to study the analysis of complaints and and their resolutuion from your field complaint log/database. I am sure all good companies will do this routinely. This is a must for an ISO company.
I am not from Trivandrum; I am a customer of tata broadband for the past 3 years. I faced about 10 complaints during this period; one of which was major with erratic operation lasting over 30 days. But the service technician visited frequently and changed even the cable. Eventually the problem got sorted out after a month without anybody getting wiser. It must have been an internal server related problem.
Other complaints mostly related to cable, technician forgeting to power of the router switch (perhaps he was in a hurry to go home) etc. (the switch is located in our building).
Most irritating was closing the complaint without visit or solution. When you check with the cc you are told that the complaint is closed. This happened twice.
On the whole I am a happy and satisfied customer with indicom.
Dear do not say anything. he will ask you for your USER ID :hysterical:
WE HAVE TO WAIT MORE WHEN WE CAN SAY CONSUMER IS THE KING IN INDIA
anooprajappan
Newbie
thanks upradhannothing more to say:wall:anoop
Hi My connection is lost for last 3 days. And nobody from TATA even came to my house to check connection. Today a lady called saying she is from tata and asked if my problm is rectified. How the F*** is it being rectified whene no one even came to check it. And when i told her that no one came, She said, she will send someone today for sure.. But no one came to my house even after that or called me to check about the connection. What kind of service is this.When I try to call them the number have neen transfreerd to some other non working number and it disconnects. I really recommend new users not to take tata connection. They just promise all the things first, after taking it none of them is fulfilled. Unluckily for me when the connection was installed for the first time I was not at home. So the guy who came to install give me some old router. Is this the way you guys treat customers tata. U guys reallysucks.
anooprajappan
Newbie
hi ashokgimme ur contact no. or ur id so that i can follow up.or call me up at 9249406668.will give u a revert asap
anooprajappan
Newbie
noi dont remember getting any call from you. if possible, call again. or gimme ur number or id please.
no
i dont remember getting any call from you. if possible, call again. or gimme ur number or id please.
My ID is [email protected]
i dont remember getting any call from you. if possible, call again. or gimme ur number or id please.
My ID is [email protected]
Wat the hell is this mail
I received a mail saying my request has been addressed.
Mail given below
"Dear Customer,
This is with reference to your request number 6431682
We sincerely thank you for taking time to give us your valuable feedback.
Your request has been addressed. We have been trying to contact you on the numbers available with us to confirm the resolution.
Do let us know if there is anything else we could do to add value to your interaction with us. We assure you that the same will be used to improve our services
We hope to bring you the best at all times and looking forward to long term association with you.
For any further assistance, please feel free to contact Customer Service Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on [email protected].
Warm Regards,
Customer Care,
TATA Communications."
Not a single person showed up at my house from Tata and they are saying they addressed my problem what the hell are they doing.
I think i should disconnect it.
I received a mail saying my request has been addressed.
Mail given below
"Dear Customer,
This is with reference to your request number 6431682
We sincerely thank you for taking time to give us your valuable feedback.
Your request has been addressed. We have been trying to contact you on the numbers available with us to confirm the resolution.
Do let us know if there is anything else we could do to add value to your interaction with us. We assure you that the same will be used to improve our services
We hope to bring you the best at all times and looking forward to long term association with you.
For any further assistance, please feel free to contact Customer Service Tata Indicom Broadband (the link contains the location wise contact numbers) or mail us on [email protected].
Warm Regards,
Customer Care,
TATA Communications."
Not a single person showed up at my house from Tata and they are saying they addressed my problem what the hell are they doing.
I think i should disconnect it.
neevarp
Regulars
Hmm interesting development 
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