For the last month, I have mostly been using my broadband and not Photon Plus. The very little which I have used my Photon Plus, it has been for browsing.
One fine morning, I recieved an email in which it was said I had exceed usage limit and needed to pay Rs. 3000. My connection was cut the same day.
Then, I received an email which said I needed to pay Rs. 2251
Then, a customer care guy from Photon Plus called me and said he would make a concession and charge me Rs. 1100. He also asked me to take the unlimited connection of 950 from next month and shift my plan from the 650 plan which I have. To avoid this sort of a hassle ever again, I said ok and he said he will send a person to my home the next day.
Well, the person didn't come and around a week has passed since then. I had decided to change my connection but I didn't as I thought the person will come. Today I received a bill of 2251 and it is quite ridiculous as I haven't transferred so much data!
I tried talking with customer support. What they did was send me an email saying they will look into the matter and tell me by December 5th. Why should I wait this long? I have already waited for around a week.
Who will compensate for the 7 days of connection I didn't have because of the ridiculous service provided?
My photon plus number is 9230036171 and my mobile number is 9874035252. I am hoping against hope some one from Photon Plus can resolve this.
In the mean time, please suggest an alternate. Which data card should I change to guys?
Thanks.
---------- Post added at 07:06 PM ---------- Previous post was at 06:57 PM ----------
For the Jan-Feb 2011, I have been using my within the time limit (3600MIN(peak)/5400 MIN(off Peak) Photon Plus - 950 Plan
My billing period is Jan 15 FEB 14, 2011
I Have little which I have used my Photon Plus, it has been for browsing.
I recieved an email & SMS in which it was said I had exceed usage limit and needed to pay Rs. 1287. My connection was cut the same day.
Thanks.
---------- Post added at 07:19 PM ---------- Previous post was at 07:06 PM ----------
I already faced some problem in the month of Oct-Nov 2011, There is a poor signal strength & frequent disconnection of net iin
Tata photon plus.Within 10 days i registered lot of complaints nearly 20 complaints.
Now I am Facing the different issue in tata photon plus.
For the Jan-Feb 2011, I have been using my within the time limit (3600MIN(peak)/5400 MIN(off Peak) Photon Plus - 950 Plan
My billing period is Jan 15 FEB 14, 2011
I Have little which I have used my Photon Plus, it has been for browsing.
I recieved an email & SMS in which it was said I had exceed usage limit and needed to pay Rs. 1287. My connection was cut the same day.
My advise is to don't buy Tata photon plus & as well as tata products.
My dad advise to buy a BSNL USB Broadband & I IGNORE IT. But i feel why bought this tata photon plus.