@madhiyengar,Very bad experience indeed. The Best way to escalate the issue is to talk to the superio officials in the management. You can call up the customer care and ask them to connect to the superior official, and u can explain the problem. They may solve it. But the problem here is very unfortunate for you, they may just say that the price of any package can change at any time, it is clearly written in their rules and regulations. Nothing much can be done, they ll say. Moreover the Mega Pack price was increased to accomodate the New Channels 4 channels that were added some days back which costs 45 per month or 450 per annum. So, they ve the increased the mega pack to 5000 Per Annum. 50 rs extra profit. This is what they ll say blah blah. But you can still ask them you were misguided by their representatives., lets see what they reply. Post here their reply.Thank u.
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Tata Sky DTH: Suggestions and complaints here
- Thread starter kunal_janu
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You can forward emails to Chief Customer Operations Officer on his mail ID [email protected]
madhuiyengar
Newbie
Thanks for the response. I have forwarded mail to CCoo. Let me wait and see if that helps.
madhuiyengar
Newbie
Hello,Thanks to this forum. I got a call from Tata Sky people(Dinesh:thumb
. Very professional replies and had patience to answer my questions(unlike the previous helpdesk people:notallowed.Issue would be resolved and I would be getting Annual Mega pack @5000/- for this year.It's a nice feeling when your voice is heard.
. Very professional replies and had patience to answer my questions(unlike the previous helpdesk people:notallowed.Issue would be resolved and I would be getting Annual Mega pack @5000/- for this year.It's a nice feeling when your voice is heard.
leasehelp: how did THIS forum help you out?