Tikona Broadband is the absolute worst

[Abhishekmodi27]

Hi All,
After using TIKONA for about 4 to 5 months and making a number of complaints, we received no response for the Slow speed and frequent disconnections.
Then after I asked them to disconnect my connection, first they did not do it for a month, then after disconnecting they send me a bill for that month.
We told them that the disconnection request was given a month earlier, they said they cant do anything as the Bill is already generated. Then we asked them to adjust it against the deposit amount we paid initially, which also they denied.
AND THEN they send a LEGAL NOTICE and its not only for the bill amount but they ALSO ask me to PAY FOR THE MODEM(Rs 1500) WHICH THEY NEVER INSTALLED IN THE FIRST PLACE.
This is a COMPLETE BULLY COMPANY. STAY AWAY FROM THIS COMPANY. DONT EVEN THINK OF GOING FOR A CONNECTION FROM TIKONA EVER as they will go to any extent to make money.

 

[mustafa001]

Completely agree with you. We are facing same problem. Bill for next month is generated even after prior request for discontinuation. If you find any means of dealing with this problem or any way to file complaint against it, plz do tell me
technogeek001@gmail.com

 

[Micky Rangani]

I am facing the same problem. I called tikona for 3 times for cancellation request and they said that we will proceed for the same. And after 15 days i got message for paying bill. And then i called them for cancellation, they said that u used the net after cancellation request even i don't used. And when i refused to pay bill they told to take legal action for this. Have u faced any legal action taken by them??? Have you paid the bill? What they do when we not pay the bill?

 

[tuxinfo87]

Hello,

Yes, I too facing the same problem. As their connection is too worst, so I have asked their support to cancel it, but whenever I asked they will reply "are you facing any issue, we will rectify it for you" and they took more than 10 days to confirm the cancellation. In the meantime they have charged me for the next month even though I didn't use, I have already got a connection from Airtel. And they took one more month to collect their modem and other things. After a month some one called from Delhi and threatened me to pay the bill else 4 police will come to your home and they will take you to custody. And today (4-Sep-2014) some one called again and told they filed a complaint in High Court and threatened that they are having all the details of me and surely they are going to arrest like that

Tikona connection will always get disconnect and everyday you need to contact them atleast 10 times. Daily I'm using 12-15 hours internet and with their service I changed my connection within 10 days. But they taken my money for 2 months before giving the connection. I lost my money and they charged for 3rd month also. Now often getting some unknown calls mostly they are treating very bad in phone to pay the bill.


Do you have any experience like this ?

Currently I'm in Bangalore.


************ Don't go for TIKONA Broadband ********************


Its one of the worst service I have ever seen. I have used BSNL, Airtel for long time, both are good.

 

[x720]

Lol. Don't pay money you don't owe them. They can't do anything.

 

[Micky Rangani]

I am also thinking the same that i am not going to pay a single rupee. But they are threatening and i can't tolerate that. And just because of legal notice my family members are also afraid.

 

[x720]

Tell them you'll complain to the consumer court or something.

 

[Micky Rangani]

Tell them you'll complain to the consumer court or something.

OK. Thanks x720 for your reply. Really i was so frustrated. Thanks again.

 

[madhusudhan7]

Ok. Added me to the list of Victims who get threatening calls from some Lawyer [Raju Saxena] who would charge me with Section 420, 437, 440 against my outstanding bill. He is apparently getting a warrant issued in my name and I would hence have to appear in the court soon. I have had similar but a lot more rude calls from the collection departments in past as well. Here's the recording for the call originating from phone number 077340382204 :

tikona lawyer threatening - Google Drive

Background: I also started having issues with my Tikona Connection [Speeds dropping to sub 400Kbps & latency crossing 2000ms during peak hours] & they wasted about 1 1/2 to 2 months in trying to resolve the issues. I realised that the speed/latency issues were because the access point in my building was overloaded after some cyber cafe's connection was activated when I started questioning the Tikona Engineers who visited. I hence requested for a disconnection and as usual they assured that the request will be processed within 15 days and that I will not be charged during this period + will also get a refund for the days since the issue was originally reported.

I have several recordings of my conversations with Tikona Care which show my clear intent to close the connection at the earliest and several follow-up when I didn't get the assured callback to close the connection. I was also asked not to pay the last Bill by the Tikona Representative himself on more than once instance - They assured me that a settlement will happen post the disconnection request is complete and I would then have to either pay the reminder or will get a refund of any excess charges. The calls also show how lethargic & ignorant Tikona has been in handling this entire situation.

Now: I'm planning to file a legal case against Tikona for Mental Harassment, false charges/threatening and the bad internet service experience. I'm willing to spend any amount of money needed for such [of course in a very sane manner] + I’m not looking for any monetary gains out this. I just want Tikona to learn a lesson and think twice before they employ such horrific tactics to harass consumers

I hereby request all the experts to guide me through the process

 

[amish]

why dont u all join hands and file a counter suit on customer harrassment