Timbl fraud : Capping/throttling speed because of lockdown without any intimation or refund

[igloo]

It a temporary thing. Be grateful they installed ur connection in such times.
Even on international servers i am getting 80mbps for 100mbps plan with excitel.

 

[Socio]

@igloo They have been providing new connections very emphatically in my area even during lockdown. Calling it 50 Mbps plan without informing about speed capping before installing connection is unethical I believe.And I wouldn't mind if it was for just few days .However they started capping around mid April and plan to continue till lockdown ends ( there is no certainty when lockdown ends it could be extended to mid May also ) So a customer would be paying for 1 month+ full tariff for almost half speed as claimed. That's shady !

 

[Socio]

Update : Got a call from technical team ,And they have refused to give proportional refund or to remove Capping till lockdown ( gave reason such as congestion for speed capping, also said will even further continue speed limiting after 3 may if lockdown doesn't end ).

As such the customer needs to pay for full tariff for their lack of infrastructure/ unethical practices. So much in the name of service and quality.

Please be advised while choosing such ISPs

 

[dagasaheb]

@dagasaheb Because they have not covered Dwarka completely. Have you checked on their website that if they are available at your location or not?

I did check the website & my house is covered under one of the areas mentioned on their site. In my opinion, feasibility is the issue right now

 

[dagasaheb]

Update : Got a call from technical team ,And they have refused to give proportional refund or to remove Capping till lockdown ( gave reason such as congestion for speed capping, also said will even further continue speed limiting after 3 may if lockdown doesn't end ).

As such the customer needs to pay for full tariff for their lack of infrastructure/ unethical practices. So much in the name of service and quality.

Please be advised while choosing such ISPs

I suggest just wait till the lockdown is over. Once lockdown is over, & the capping still continues, consumer court is one way to deal with it.

 

[Socio]

Update 2 : Got a call ! They have increasd the speed to 40 Mbps and provided 5 days extension to my plan
Appreciate their response !