Have a look @ this 
Broadband Service Ratings
http://img594.imageshack.us/img594/4338/10856517.jpg
An article on Mumbai Broadband
Mumbai: In a time when the rest of world is becoming more and more dependent on the online world, Mumbaikars feel they are being pulled down by the broadband providers in the city.
A survey conducted by the Telecom Regulatory Authority of India (TRAI) between January and June 2010 shows that many users are dissatisfied with their internet connections and the follow-up services offered by service providers.
The appraisal held 90% or more customers’ satisfaction as the benchmark for proper ‘provision of services’. But the response received from customers revealed that many companies are falling short of Mumbaikars’ expectations. In the survey, Airtel got the approval of only 76% of its patrons, while Sify earned thumbs-up from 77% of its clients. Tata Comm and MTNL fared considerably worse, earning, respectively, 60% and 47% of customers’ endorsement.
Poor help services was another grievance customers held, according to the survey. Barring Hathway, Reliance Communications and Spectra Net, all service providers fell short in the department. As per the survey, the approval
of 90% of customers was necessary for a company’s help services to be a success. However, Airtel got the support of only 74% of its clients, while Sify came last with an approval rating of 71%. The rest—MTNL, Tata Comm, TTML and You Telecom—got ratings between 82% and 89%.
In the network performance parameter, Sify and Airtel were the only providers to lag behind. Against the requisite satisfaction level of 85% or more consumers, Sify got 81% and Airtel received 77% consumer support.
In the department of billing for post-paid services, Tata Communication, MTNL and Bharti Airtel did not meet the required 90% consumer support set as the benchmark for good performance. While Tata gained 67% approval, MTNL and Airtel received only 77% and 76% support, respectively.
The survey revealed that the level of awareness among customers was so low that they did not even know that there were nodal officers and appellate authorities to hear out their grievances.
Of the total number interviewed, less than 9% in Mumbai knew that are nodal officers with whom complaints can be registered if they are addressed by the company’s call centres.
Also shockingly, only 2% to 3% consumers knew that there exists an appellate authority which too can be moved to file complaints. TRAI recommends that service providers create awareness about grievance redress in order to achieve better consumer satisfaction.
Source : Times of India - Mumbai
http://imageshack.us/photo/my-images/594/10856517.jpg/http://imageshack.us/photo/my-images/594/10856517.jpg/
Broadband Service Ratings
http://img594.imageshack.us/img594/4338/10856517.jpg
An article on Mumbai Broadband
Mumbai: In a time when the rest of world is becoming more and more dependent on the online world, Mumbaikars feel they are being pulled down by the broadband providers in the city.
A survey conducted by the Telecom Regulatory Authority of India (TRAI) between January and June 2010 shows that many users are dissatisfied with their internet connections and the follow-up services offered by service providers.
The appraisal held 90% or more customers’ satisfaction as the benchmark for proper ‘provision of services’. But the response received from customers revealed that many companies are falling short of Mumbaikars’ expectations. In the survey, Airtel got the approval of only 76% of its patrons, while Sify earned thumbs-up from 77% of its clients. Tata Comm and MTNL fared considerably worse, earning, respectively, 60% and 47% of customers’ endorsement.
Poor help services was another grievance customers held, according to the survey. Barring Hathway, Reliance Communications and Spectra Net, all service providers fell short in the department. As per the survey, the approval
of 90% of customers was necessary for a company’s help services to be a success. However, Airtel got the support of only 74% of its clients, while Sify came last with an approval rating of 71%. The rest—MTNL, Tata Comm, TTML and You Telecom—got ratings between 82% and 89%.
In the network performance parameter, Sify and Airtel were the only providers to lag behind. Against the requisite satisfaction level of 85% or more consumers, Sify got 81% and Airtel received 77% consumer support.
In the department of billing for post-paid services, Tata Communication, MTNL and Bharti Airtel did not meet the required 90% consumer support set as the benchmark for good performance. While Tata gained 67% approval, MTNL and Airtel received only 77% and 76% support, respectively.
The survey revealed that the level of awareness among customers was so low that they did not even know that there were nodal officers and appellate authorities to hear out their grievances.
Of the total number interviewed, less than 9% in Mumbai knew that are nodal officers with whom complaints can be registered if they are addressed by the company’s call centres.
Also shockingly, only 2% to 3% consumers knew that there exists an appellate authority which too can be moved to file complaints. TRAI recommends that service providers create awareness about grievance redress in order to achieve better consumer satisfaction.
Source : Times of India - Mumbai
http://imageshack.us/photo/my-images/594/10856517.jpg/http://imageshack.us/photo/my-images/594/10856517.jpg/
:Freaky::smiley-fart005: Should we believe that?
