The problem (as I see it) lies on the congestion of network during all the times. Every man and his dog in this country are always downloading something legal or illegal through their broadband connections. Since Reliance offers FUP-free packages, there is high demand for their connections. Almost everyone I know have ditched their Airtel / BSNL connections and have migrated to Reliance. Lately, I am seeing extremely sluggish speeds during the 18:00 to 22:00 time bracket. The connection literally crawls (at about 128kbps to 256kbps speeds) during this segment after operating about nearly 1 Mbps throughout the rest of the day. Add slow-responding and technologically illiterate network technicians to the package and you will get to experience such routing issues which are not rectified even days!