Unable to use 4G but 5G works

[TheNuttyNet]

Hello,
Recently i ported my airtel prepaid sim to jio and got the welcome offer in 1 day so 5G is working fine (250Mbps+ DL Speeds) but if i turn off 5G (Set my device to LTE/3G/2G), I can't even ping websites then tried JioCare app and did all changed to APN, physically changed Sim1 to Sim2.
I can't even use 1mb of 4g data in whole day.

Customer care is so bad I'm literally spending my half an hour every night explaining them the situation but they aren't even registering a complain, Everytime i ask them to provide me with a complaint number they disconnect call in one or two minutes, or make an excuse of call being transferred to senior and then disconnect.

Anybody knows if i can contact somebody via email?

 

[TheNuttyNet]

Update : I tried using my sim in different mobile still can't use it.
Data services are activated on my sim though

 

[anmolbhard004]

email prioritycare@jio.com

and there is always cpgrams portal to use its easy , and a resolution is for sure try once + you will save a lot of time by not talking to cc

 

[TheNuttyNet]

Thank you so much I'll do it right away

 

[TheNuttyNet]

Update : Still cant use 4G, and CC won't register an official complaint (just provide me with verbal assurance about tower will be fixed). However i directly emailed Appellant Authority of maharashtra they said You've been upgraded to 5G enjoy 5G.

-_- but i don't get 5G at restaurants and places in that situation I'm not even able to use UPI or ola uber nothing works, They just won't understand this.
And moreover 5G heats up my phone a lot given weather in mumbai so battery drain and heating is also an issue,

@anmolbhard004 Couldn't sign up for a profile on CPGRAM everytime it says email sent for verification but even after 5-10 tries no hope.

 

[SVK]

Port out request is last hope

 

[TheNuttyNet]

I just ported in 10 days back so have to bear this 90 days.

 

[pachabhut]

Jio SIMs in which 5G has been activated and used do not work with TP-Link MR600 LTE+ router. So it seems to be a common issue.

 

[Lolita_Magnum]

@pachabhut , can you check if IPV6 is working for you?

 

[pothi]

@pachabhut no it is not common in phones, but somewhat common among messaging apps. So, both are different issues.

Please see...

Botim - not working or being blocked only on 5G? - Workaround available

Botim used to work just fine on a 4G / LTE phone with a Jio SIM. As soon as the Jio SIM was inserted on a new phone with 5G capabilities, 5G was activated almost immediately. Since then, Botim could not connect to the other end successfully. As soon as the other person answers the call, the...

broadband.forum

Anyway, I just switched my Jio SIM from 5G to LTE only mode and every internet activity works. Browsing, email, YouTube, etc. So, what OP experiences is uncommon.