Recently UC started selling RO purifiers. I bit the bullet and purchased their Prime model. Here is the experience.
All in all, UC is lying about their product. Stay away from their product as overall build quality was quite bad.
- Bought it on 30th Oct and delivery+ Installation was scheduled for 3rd Nov 10AM. Had paid 11,999
- Got WhatsApp on 31st Oct, asking if this is a confirmed order. I replied if it was not confirmed why will I place the order.
- On 2nd Nov received call that due to logistics issue we are delaying your order to 3rd Nov 5PM.
- On 3rd Nov at 3 PM got call from a truck driver that he is in Bilaspur (Near Manesar) and will be coming to deliver in Noida.
- At 4:30 PM he calls again and tells me he is in Gurgaon and asked me to re-schedule the order after 2 days as there is no entry issue, which I refused from my end.
- After many follow-ups someone else delivered it at 9:30 PM. The invoice on the box said price is 11159 and it was addressed to me.
- After multiple follow ups, pro came for installation at 12 PM on 4th Nov. I had already raised the issue of price difference, till today they don't have an answer.
- During installation, he disassembled the product and I found that it was missing UV, Alkaline filter, and Mineral Retention filter. The TDS level shown on App was nowhere close to what was measured through the TDS meter.
- Right after the pro left, I noticed that the machine was leaking which lead to machine getting turned on very frequently.
- After follow-ups another person showed up on 7th Nov at 11AM and confirmed my suspicion that filters are indeed not present, and UC tried to mislead me by telling me they are included with other filter.
- The new Pro told me that, person who installed the machine told him that there was tap issue during installation so it might be leaking water and indeed it was the tap that was not installed corrected.
- Asked UC to take the product back as I am not interested in keeping a product that is not as per description and is faulty from day one.
- Product got picked up today and now I am awaiting refund which they say they have sent via NEFT because they can't refund to the source.
All in all, UC is lying about their product. Stay away from their product as overall build quality was quite bad.