Very High Pings, Europe & SEA Region.

[svagyan]

Here are my traceroutes:



and




In your cases, there's a significant lag at the start itself. But even after offsetting those, there's a puzzling increase from your hop 8 to 9 in the EU trace, whereas none for me in hop 9 to 10.

Whereas in the SEA trace, your longer trace is entirely due to the latency difference in getting from Pune to Mumbai.


I suppose it's worth a complaint.

 

[Pratik Shivarkar]

Ok, should I just complain the regular customer care?Do they handle these kinds of technical troubles, because they think If I'm connected to internet I have no problem at all.I just hope they don't tell me to clean my caches and cookies.

 

[svagyan]

First complain to regular customer care. That'll fail but then you can approach the Appellate Authority for your region and petition them. Strictly speaking, your issue isn't really high priority or urgent enough. Ideally, you would want to engage with the competent technical officers but this approach is the best I can think of.

 

[Pratik Shivarkar]

Ok, I'm on to all this stuff.. ~_~God give us strength.

 

[Pratik Shivarkar]

Ok, So at the first I called customer care, twice and I gone through all the delete cookies stuff.
I was totally annoyed and sent a 3 page mail will all the details to customer care email.

1 and a half day later my latency was fixed, like it was before.
and I got this email from customer care.

Customer Service [email protected]
10:52 AM (2 hours ago)

to me
Dear Mr. Shivarkar,

Greetings from TATA Communications.
We take this opportunity to apologize for the inconvenience caused to you with regard to the various instances stated by you in your mail - all of which lead you to believe that services provided by us are to the contrary of what your expectations were.
We have verified your usage with respect to your concern and trust the connectivity is working fine now. If you face any concern, please do revert us snapshot of ping command. We ensure that your concern will be taken care and addressed at the earliest.
Thank you for your time and patience.
For any further assistance, please feel free to contact our customer service in your city, for details of the contact number please visit Tata Communications Internet Services Limited or write to us on [email protected].

Warm Regards,

Dinesh J,
Customer Service Team - SME
Tata Communications Ltd.



So its +1 for Tata communications for now...