Vodafone all set to Violate TRAI Rules and Regulations !!!

Hah. This PR of VF always turns up with this "Template" post. When i was complaining about high charges & call drop issues, they replied with the same comment.And wehn i asked a few questions, they never came back. Anyways, i m on Idea, so they need not reply to this query now!
 
Robotic Customer Service :haha: . Presence of VodafoneIndia in this forum is useless for us. I would be waiting for their resolution for next 2 days. I they didn't revert back with proper reply, I would surely mark mail to Trai. Those having mails ids of Trai, pls share here .
 
I think better Google up TRAI.....go to their site & follow "Contact us" at the top right corner.........
 
That page according to me is useless. U either call up their customer care, or mail them, with a copy to TRAI. Of course, these are the options if u have a Complaint! I assume u have a complaint! :D
 
as per my experience, Vodafone is only solving issues which are getting escalated at Nodal Office. They finally offered me waiver for the wrongly charged amount, but didn't provided me clarification for why CC Executive refused to register my complain.It seems that their services are getting pathetic day by day. One issue ended and another issue rises up. Now Vodafone is denying to register complaint against telemarketers. And asked me to write mail to TRAI.
 
friends no point in cribbing for particular mobile operator, all operators are more or less working with equivalent trained CC man force. its very simple, how much you pay, would get equivalent type of service. remember those days, when local call rate used to be Rs. 2.99/min. airtel and voda used keep their customers on gold chair. the services was so good that operators like Idea or BSNL used to think twice before spoiling their behaviour . never heard of activation of services without customer consent. well, now if you pay 20 paise a call and expect cc to be running behind you till you are satisfied, seems impossible. opex cost is very high and like you expect salary hike from your employer or else leave the job. same way its very hard for operators to retain job if paid less and screwed everyday and night for not satisfying customer query. moreover, finding manpower itself has become challange inspite of huge population.i had gone to TATA docomo shop few weeks back, behaviour was such that i was about to hit the store guy, but he arrogantly told "what would company do when i will only quit job, jisko bolna hai boldo mein nahi darta"several visits to store has shown that no body is retained for more than 2 months, almost all guys including store manager keeps refreshing after every 2-3 months.very difficult to bring sustainability. not only with telecom, various other sectors like automobile, electronics, home decor facing retention issue. those days gone when we used have comfort zone saying "yaar i know the shop manager and he would help me"
 
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