So, guys, I am from Nandgram, Ghaziabad Delhi NCR, and decided to go with Excitel Broadband. It seems like much of the work is done on LCO's end. So I have a few questions about that. Any Help would be much appreciated.
In my area, it turns out that Fibre is available. Although I just see JC box hanging on the poles and don't know whether the connection from there will be normal ethernet or still fiber. Please help me with that as my LCO is saying I still need ONT+ Router.
Anyways I got in contact with LCO and at first, he told me that only INR 1000 router is available which only gives 50 Mbps speed. But Later he said that he can request an INR 2000 router and it will take time. My main concern is that he is saying I have to get a minimum of 3 months connection that costs INR 2000 which is accurate as displayed on the website.
I mean it's a risk if their service is unreliable I would be stuck for 3 months. And on top of that, the LCO said that there is also Rs. 700 installation charges. I don't know if there is supposed to be an installation charge. I read a few posts here about installation and nobody mentioned installation charges. Please enlighten me on that as well.
Also, I would probably call customer care tomorrow but they seem to be no help at all. As I called them previously about how LCO is forcing me to take a minimum of 3 months of connection and his answer was "Han Sir, agar who bolra hai toh hoga". Like Seriously? It seems like they have handed their business to these guys. So guys pls help me to sort this out.
In my area, it turns out that Fibre is available. Although I just see JC box hanging on the poles and don't know whether the connection from there will be normal ethernet or still fiber. Please help me with that as my LCO is saying I still need ONT+ Router.
Anyways I got in contact with LCO and at first, he told me that only INR 1000 router is available which only gives 50 Mbps speed. But Later he said that he can request an INR 2000 router and it will take time. My main concern is that he is saying I have to get a minimum of 3 months connection that costs INR 2000 which is accurate as displayed on the website.
I mean it's a risk if their service is unreliable I would be stuck for 3 months. And on top of that, the LCO said that there is also Rs. 700 installation charges. I don't know if there is supposed to be an installation charge. I read a few posts here about installation and nobody mentioned installation charges. Please enlighten me on that as well.
Also, I would probably call customer care tomorrow but they seem to be no help at all. As I called them previously about how LCO is forcing me to take a minimum of 3 months of connection and his answer was "Han Sir, agar who bolra hai toh hoga". Like Seriously? It seems like they have handed their business to these guys. So guys pls help me to sort this out.
