What if BSNL LandLine Or BroadBand is Dead More Than 7 Days ?

[vo0odo0o]

my bsnl landline is dead from last 7 days due to cable cut problem also broadband not working... i registered a complaint for this...i heard that if service is not working more than 7 day or after complaint booking no resolution within 7 day... i can deny to paid the monthly bsnl charge ? if yes then what is the process ?here BSNL quality of service benchmarks...http://www.bsnl.co.in/opencms/bsnl/BSNL/about_us/consumer_griev.html

 

[mrityu12]

If more than 15 days, you can apply for rebate to the AO(TR).

 

[vo0odo0o]

i found some more info about this...
you can ask for rental rebate even when no solution after 3 days of complain registration as per TRAI regulations...
http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumerinterest/07.pdf
Rebate for fault pending between >3 to ≤ 7 days = Rent rebate for 7 days
Rebate for fault pending between >7 to ≤ 15 days = Rent rebate for 15 days
Rebate for faults pending for more than 15 days = Rent rebate for 1 month
1st step is submit a application to your telephone exchange addressing SDO / Divisional Engineer of exchange mention the duration & complain docket number also...
if no solution from there, you can raise this matter to higher officials... you can also raise a matter online if no support from local BSNL officials...
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
Raise Your Voice Against Poor Service Then You Will Get Better Service From Next Time