S
Shawn
I got ACT BB installed in 2014 with 6months advance paid with free wifi router as offer.
Problem started after 1months when there was no network connectivity. I got to call the Customer care - believe me - we need to wait like DOGS to catch hold of those customer care (Customer care number is Land Line number there are no toll free numbers too) and finally got the complaint logged.
First thing they say is problem will be rectified by END OF DAY, and no one will attend the call - all of sudden after 3 working days, my complaint number got closed. Again try reaching the customer care, wait like dogs to get one more ticket logged.
None of the customer care will be aware what is the issue, they will just say - Problem will be resolved by EOD.
Finally field engineer visited my place after 10 days and said, there is an fiber cut and it has to be checked by 3rd party vendor.
When i want to escalate the problem, again no other option rather than calling the customer care, they will again say - problem will be rectified by EOD, apart from that WORD they have not trained to say ANY other words. and when i shouted, Finally i got my line transferred to team lead known as as Harish, i started explaining him the entire story happened 10 days before, he too will assure that problem will be rectified by EOD.
Now cabling team came home and confirms that - problem is not with the cable its with the router - WHAT A PATHETIC thing, believe me its crossed 15 days +
When any engineer speaks to you, it means the ticket is closed - thats the cleverness from ACT. They will never keep the ticket open for more than 3 days a new ticket is opened forcefully, they don't even take any confirmation from our side.
Lastly but not the least - Field engineer Syed and Sharavan arrived home and said due to rain Wifi router is burnt, and guys FYI I am an Tech person for the past 15 years (What an lovely answer right). They think people don't know any thing about technology, my son who is of 9 years old can configure my home router.
Again keep calling customer care and blast, Whether I ate or don't i have placed 100+ calls.
Pissed of those guys - and asked for Team Lead Harish, they will say no one works here as Harish. Then speak to other TL and inform the same issue.
Finally got my BB working after 23 days - I was very happy.
You know what happened after 2 day - AGAIN THE SAME PROBLEM.
Now i have taken new Tata Photon connection as alternate solution - Waste of Money.
Suggestion from my side - Don't ever fall in prey with ACT BB, Don't ever pay 6 or 12 months advance money, please pay on monthly basic at least we can change over to other service provider.
Problem started after 1months when there was no network connectivity. I got to call the Customer care - believe me - we need to wait like DOGS to catch hold of those customer care (Customer care number is Land Line number there are no toll free numbers too) and finally got the complaint logged.
First thing they say is problem will be rectified by END OF DAY, and no one will attend the call - all of sudden after 3 working days, my complaint number got closed. Again try reaching the customer care, wait like dogs to get one more ticket logged.
None of the customer care will be aware what is the issue, they will just say - Problem will be resolved by EOD.
Finally field engineer visited my place after 10 days and said, there is an fiber cut and it has to be checked by 3rd party vendor.
When i want to escalate the problem, again no other option rather than calling the customer care, they will again say - problem will be rectified by EOD, apart from that WORD they have not trained to say ANY other words. and when i shouted, Finally i got my line transferred to team lead known as as Harish, i started explaining him the entire story happened 10 days before, he too will assure that problem will be rectified by EOD.
Now cabling team came home and confirms that - problem is not with the cable its with the router - WHAT A PATHETIC thing, believe me its crossed 15 days +
When any engineer speaks to you, it means the ticket is closed - thats the cleverness from ACT. They will never keep the ticket open for more than 3 days a new ticket is opened forcefully, they don't even take any confirmation from our side.
Lastly but not the least - Field engineer Syed and Sharavan arrived home and said due to rain Wifi router is burnt, and guys FYI I am an Tech person for the past 15 years (What an lovely answer right). They think people don't know any thing about technology, my son who is of 9 years old can configure my home router.
Again keep calling customer care and blast, Whether I ate or don't i have placed 100+ calls.
Pissed of those guys - and asked for Team Lead Harish, they will say no one works here as Harish. Then speak to other TL and inform the same issue.
Finally got my BB working after 23 days - I was very happy.
You know what happened after 2 day - AGAIN THE SAME PROBLEM.
Now i have taken new Tata Photon connection as alternate solution - Waste of Money.
Suggestion from my side - Don't ever fall in prey with ACT BB, Don't ever pay 6 or 12 months advance money, please pay on monthly basic at least we can change over to other service provider.