@Aryanraj Let's clarify few things before going into ToS & other related issues.
i think is is unethical, illegal and wrong in every way. first they are taking benefits offering it at higher price in the monopoly with forced addon
There is a reason why Fiber and Air Fiber are different. Air Fibers at any ISP is more expensive than Fiber connection due to maintenance, equipment and other resources required to setup things. Before choosing any ISP we should explore regarding Price, functions, advantages, disadvantages etc. on there website & customer reviews at your local level. It's the basic things which anyone should do before choosing ISP.
Second, they are refusing to refund a single penny as soon the installation is done
Workers are working on the things told to them by Higher authorities. There ToS doesn't represent any refund policy so they can't issue any refund by any means. This is not something on the hand of Customer Care but if you raise complaint at higher authorities, It'll take sometime but eventually they will give excuse of ToS at the end. So, Nothing much can be done before they do any edit on there ToS or TRAI force on them to put refund policy on WireLess connections as they have done on Wireline connections.
They have mixed tos everywhere and not a proper easy to understand tos and FAQ.
I agree with you that there ToS is mixed-up but if you look deeply into it, You can access them easily and can understand them easily if you usually read ToS and other informations on other sites too. as a customer, This should be done by anyone who opt for any services. All services got ToS, FAQ etc. before agreeing to them. Similarly, If you apply your connection 'Online' you'll automatically get agree to ToS and other formalities so it's not an excuse to be shown to JIO or any other services.
We never booked the jioairfiber ownself to check the "I agree" terms box
When you apply for Air Fiber or Fiber through Online or Offline chambers, You'll see at there broacher referring to ToS and other related links on them or QR Code. When i applied for Fiber, I've gone through it and checked everything. After confirming with the Sales person, I took the Fiber. My experience is also worst on it but we can't do anything after 30-days free trial. Only some money will be refunded but not full. In case of Air Fiber, It's just a money-stealing way.
JioAirfiber service is bad. Support is bad. What you expect if they are so good to have no refund policy just because there are no alternatives to switch.
I agree with you 100%. You can see people review at JIO Fiber/Air Fiber threads. It's not 'You' but many people like you are also facing issues. They usually do complaints, ask for support etc. but at the end, All get disappointed by the service of JIO. So, There is nothing we can do at our level until or unless some higher authorities start taking actions or people at high amount starts to put there demand.
one side they are offering unlimited 5g and here on a higher cost we are not even able to use a small 30mbps plan properly.
there full Interface from backend to box is messed up.
When the JIO Fiber got initiated in new cities, They just took all the Fiber requests without even checking there own machine capabilities and how much there Nodes and Servers can handle at 1 time. There Capacity to fill-up users are always overloaded on there machines. They don't care about customer complaints and feedback + doesn't work on them.
Similarly, When 4G was announced back in 2016 - 2018, Everyone took JIO 4G with 50MBPS Speed but just after 1-year (after 399 plan got expensive) there service of 4G got depleted day-by-day, Now 4G is just a joke with 10 - 20 MBPS Speed Download & 1 -2 MBPS Upload speed only. Cities which got 5G Connection will have 4G with 40MBPS speed and still 5 - 9 MBPS Upload only. Including 5G speed was like 700MBPS at initial time but now it can't even exceed 150MBPS now.
Overall, There infrastructure is too cheap and not taken carefully. That's the reason they have shifted from JIO Fiber to Air Fiber services. They just want to get more customers on 5G Nodes and let the users choose there services in the name of '5G' which will sound like more stable and reliable internet which isn't.
5G, 4G etc. connections works on the Backend machines which are same as JIO Fiber machines. So, If they can't make there Fiber work properly even there 4G, So i can't expect 5G improvement in upcoming days. Airtel 5G still gives 500MBPS - 400MBPS Speed whereas JIO only give 150MBPS so i don't think JIO 5G is even successfully than Airtel 5G is.
Whereas Airtel & BSNL (4G) are much more stable than JIO 4G. They got strong backend services and proper machine implementation. Regarding BSNL 4G, I know it is very late and delayed but if you talk about Speed and Latency etc., BSNL 4G is equivalent to Airtel 4G+. I get around 50 - 55 MBPS Download / 30 - 35 MBPS Upload which i don't think most of 4G Providers in India provides. This speed is coming due to installation of (5G) Machines at Backend (Punjab/Himachal Pradesh) where I've used. They got 100GBPS - 1TBPS Nodes got installed in the NIB (as I've recently raised my complaint and got the issues clarified). I think they are installing it in other cities too that's why people are suffering from issues in internet but after the installation of Latest (5G) Machines at backend , It is working pretty fine and stable now.
Airtel 4G, 5G & Fiber got a strong backend servers too. They maintain there servers and usually work on the issues told by the users (which depend on backend) and get it resolved instantly.
Most Common issue in the JIO Fiber / Air Fiber is routing. JIO mainly focus to maintain the servers which link to Youtube.com , facebook.com, whatsapp.com or apps. used by phone users mostly so that they can sell there services by showing 'top-notch' service provided by there Fiber but if we try to use it on
Cloudflare Servers or 3rd-party servers, They will work worst than any 3rd-rated ISP.
the problem you see is just a start. there are 20-50 major issues present in jioairfiber
I've mentioned most of the issues you've concerned with my message. I hope you got satisfied with my appropriate answers as per my knowledge.
www.jio.com
