Hi friends.
1 If anyone of you have faced the trouble of having overlapping login / logout times for 2 different sessions are are being billed, i guess we must collectively approach Counsumer forum.
e.g.
you have a session log as foll0ws:-
03/04/07 22:25 03/04/07 23:36 3.1491 3302048 1114178
03/04/07 23:35 03/04/07 23:48 1.3719 1438503 374456
2. If as a consumer of any product or service, the service provider is providing sub standard service, i think we can approach consumer forum.
31/03/07 21:44 01/04/07 0:00 26.7905 28091910.99 631908
This is a clear flaw in the billing software for which we, as consumers are paying.
MTNL says that we should switch off / reset the router at 12.00 midnight. but it is almost impossible to sync ur pc time to their server time. Also when you login, you may be logging in to different autentication server at their end with different timings. The onus should be theirs to have a fault free software which can calculate bandwidth usage upto midnight, in addition to the session usage log.
As many other services in the country, like roads, they dig it up and when they fill it up they do a shoddy job resulting in accidents.
When will we tax payers and consumers take them to court and to task?
Also if one requests MTNL for the past 6 months usage billing details will they provide it, even if we are ready to pay a fee? If so how can this be done. And if it can be done I am sure all of us will find that we are being charged for flaws in their system and we are paying for it without even knowing it.
Please voice your views and the noble users on this forum may please advice on a legal course of action to address this and set right / reverse over excess payments, however small the amounts be.
1 If anyone of you have faced the trouble of having overlapping login / logout times for 2 different sessions are are being billed, i guess we must collectively approach Counsumer forum.
e.g.
you have a session log as foll0ws:-
03/04/07 22:25 03/04/07 23:36 3.1491 3302048 1114178
03/04/07 23:35 03/04/07 23:48 1.3719 1438503 374456
2. If as a consumer of any product or service, the service provider is providing sub standard service, i think we can approach consumer forum.
31/03/07 21:44 01/04/07 0:00 26.7905 28091910.99 631908
This is a clear flaw in the billing software for which we, as consumers are paying.
MTNL says that we should switch off / reset the router at 12.00 midnight. but it is almost impossible to sync ur pc time to their server time. Also when you login, you may be logging in to different autentication server at their end with different timings. The onus should be theirs to have a fault free software which can calculate bandwidth usage upto midnight, in addition to the session usage log.
As many other services in the country, like roads, they dig it up and when they fill it up they do a shoddy job resulting in accidents.
When will we tax payers and consumers take them to court and to task?
Also if one requests MTNL for the past 6 months usage billing details will they provide it, even if we are ready to pay a fee? If so how can this be done. And if it can be done I am sure all of us will find that we are being charged for flaws in their system and we are paying for it without even knowing it.
Please voice your views and the noble users on this forum may please advice on a legal course of action to address this and set right / reverse over excess payments, however small the amounts be.