I had horrible experiences with YOU Telecom (which was earlier called IQARA). I had taken 96 kbps unlimited and to my frustration the download speed was terrible 1-2kbps and i could not open a particular site totally which i was working on everyday. Inspite of my continuous calls to the customer care the response was mind-blowingly terrible. Unfortunate thing was there was no other provider service in my locality. I got my first month's bill. I then spoke to the customercare number of times after the bill that iam not ready to pay the bill unless the issue is resolved....Fine evening when I was damm busy in the office i got a call saying he's the executive from YOU and has come to my residence for bill collection. I potitely told him abt the whole issue after which he started abusing me. I didn't want to speak to that cheap person and i disconnected the phone. He then called me a couple of times and i didnot answer the call after which he sent me a message with VERY OBUSIVE Language. I then called him back and he started threatening me that he would kill me. That hero's name is SATISH.
The next day I went to YOU TELECOM office in Begumpet. I met Mr. VIJAY BHARKAR, who's the Manger of Collection Department. He's an other hero. I showed him the message and he immediately summoned the executive who was on the field, took his SIM card and immediately sacked him. I was convinced and got home. The next day when i called on the executive's number, the same person(Satish) answered the call, means sacking episode was artistically scripted and directed by the great hero, manager Mr. Vijay Bhaskar.
After this i gave the complaints regarding this to the customer care ut no use. There is no option in the website to reach a senior person. In the complaints column there is a dropdown with list of complaint names. U can only selct a complaint but cannot write a complaint of ur choice. It shows the company is intentionally encouraging these idiots. Unfortunately i payed the bill and iam still continuing with this connection as i have no other option.