Zee Dish TV DTH has absolutely pathetic customer care

[anuraganuj]

I had recharged using Credit card, i gt trans id and even SMS also of payment. but at same time i got non payment SMS also. When i logged in again i could find any payment history. I had recharged for Diamond pack earlier it was Maxi. I am calling CC since 8th Dec, daily spending avg 15 minutes on phone but they wont go beyond tape recorded that we din receive payment, i even sent out credit card statement in pdf also. Still nuts are not listening. Its si frustrating mentally. They say they will call back but i dont hear for them. Absolultely no care. anybody had such experience. what can i do this case. I have logged a complaint with Online consumer court. but that may take time.

 

[ganesh177]

The CC is very customer unfriendely. They have got no idea of situation and the problems of the cusotmers. BTw, how do one lodge a compaint online with consumer forum?

 

[anuraganuj]

www.core.nic.in

 

[ganesh177]

Thank-you dude. That might help many.

 

[iChaitanya]

Suggestion: Instead of calling the call center, email them. This works. Try it!

 

[Deleted member 7160]

E-mails also helps in maintaining records of the conversation u had with the CC ..

 

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[anilkk777]

Mr anuraganujThanks for that link.

 

[abhosale12]

The call centre people are very rude and almost test your patience. I think they really need to sort their customer services or i am moving out soon.

 

[Sushubh]

oh yeah. i noticed that emailing the customer is much better than calling them. it worked for me.

i had paid for renewal using my icici bank account.

even after 30 hours the money was not shown in my backend.

i made several calls. did not work. the customer care guy/gal just kept on saying that they cannot do anything till the payment is processed and reach them.

i then mailed the customer care email id. got a reply pretty soon asking me details about the payments.

i mailed a screenshot of icici bank payment and that worked for me as the dude sorted out the problem and credited the money in my account.

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