Need information on Reliance's unlimited broadband plan

[Sushubh]

reliance does return back remaining funds. i once received a check for 45 rupees that were pending in a postpaid account at time of cancellation of connection. most other telecom companies do not do that unless you go after them. i am however not sure if the modem costs are refundable.

 

[TikonaSux]

I had a talk with customer care over the phone and he said that if I decide to cancel, and when I return the reliance router, I'll get the installation charges of Rs. 599 back. Can anyone confirm? If yes, I'll be more than happy to take a risk.

i don't think so , as i didnt got anything last time i had a disconnection.

 

[Jagat]

I used 2Mbps Thunder from Reliance for 6 months. Never had any problem. The customer care was quick and helpful.
I disconnected Reliance because now I am using Den Boomband 5Mbps plan. I did not return the modem to Reliance.

 

[uganda]

reliance does return back remaining funds. i once received a check for 45 rupees that were pending in a postpaid account at time of cancellation of connection. most other telecom companies do not do that unless you go after them. i am however not sure if the modem costs are refundable.

That was nice of them but I think this situation is a bit different as installation also involves wiring and manpower.

i don't think so , as i didnt got anything last time i had a disconnection.

Sounds about right and this is what I should be expecting going forward

I used 2Mbps Thunder from Reliance for 6 months. Never had any problem. The customer care was quick and helpful.
I disconnected Reliance because now I am using Den Boomband 5Mbps plan. I did not return the modem to Reliance.

Thanks Jagat, sounds great. One time installation charges are not a problem if I am happy with the connection. I hope I have a good experience as you did.

Even Reliance's wireless broadband is not bad. They're offering the same plan for Rs. 999 + the usual 14% tax. One good thing about this is portability, I can carry it to other cities on my travel but again no idea about their network in my home. I guess I can ask them to come to my home and give me a demo to check the signal reception and speed before buying and I do get better signal(All bars on my phone) on reliance's GSM than Airtel(2-3 bars) in my home although I don't know if this is of any relevance.

 

[x720]

1. Mobile broadband is on CDMA. Don't except too much. Around 1-2mbps.

2. Reliance GSM can connect to both Aircel and TATA here in Mumbai, so signal strength is consistently better.

3. And yes, GSM has no bearing on CDMA. Check coverage at network.rcom.co.in

 

[Jagat]

As far as Reliance Wireless is concerned, my experience is very bad. I bought their 3G dongle with pre-paid plan. In the beginning it was good, but then signal dropped to 0 after 1 month. I complained, they said the signal problem in the area shall be repaired in 3-4 months.

I checked again after 4 months, Reliance still has 0 signal. Complained again, same reply - our engineers are working on the problem.

In the absence of Reliance signal, Reliance 3G dongle connects to Aircel but Aircel 3G depends on Reliance network in the area, so you do not get anywhere.

 

[uganda]

1. Mobile broadband is on CDMA. Don't except too much. Around 1-2mbps.

2. Reliance GSM can connect to both Aircel and TATA here in Mumbai, so signal strength is consistently better.

3. And yes, GSM has no bearing on CDMA. Check coverage at network.rcom.co.in

1) I think 2mbps is good enough if its unlimited and I get the promised full 2mbps
2)TIL
3) I had a feeling, thanks. I checked the coverage and there are 2 towers within 2 kilometers(both towers near each other).

As far as Reliance Wireless is concerned, my experience is very bad. I bought their 3G dongle with pre-paid plan. In the beginning it was good, but then signal dropped to 0 after 1 month. I complained, they said the signal problem in the area shall be repaired in 3-4 months.

I checked again after 4 months, Reliance still has 0 signal. Complained again, same reply - our engineers are working on the problem.

In the absence of Reliance signal, Reliance 3G dongle connects to Aircel but Aircel 3G depends on Reliance network in the area, so you do not get anywhere.

That's crazy. I guess we need luck rather than anything else.

Thanks for your help guys. The reliance rep told me that they need at least 1 week to setup their wireline connection and even then they won't guarantee me anything. I needed one quickly before I go away for a short while but they refused to entertain me. I could've gone for wireless but decided against it for now. I'll wait for jio to see what they come up with. If I go for reliance, I can now only go for it in jan or feb. I've reduced my MTNL speed in the meantime and am crawling at ~ 100 KB/s. Thanks again for all your help