D
Deleted member 63558
HONEST REVIEW ABOUT PATHETIC EXCITEL BROADBAND
LATEST ISSUE:
broadband.forum
LATEST ISSUE:
Excitel Broadband: Slow Internet Speeds to Many Servers and Locations | Internet General Discussions
Hi! Speeds on Excitel Broadband are pathetic from morning till mid-night. It starts to have bad speeds around 8 AM and continues to be bad until 1 AM. So the whole day, Excitel is struggling to have speeds. Some locations/servers are so bad that they don't go more than 1 Mbps in speed including...
broadband.forum
Last Updated Report: March 2019 (April 2019 coming in few days)
Hello! I got Excitel Installed few weeks back (last week of December). Since then I have been facing a lot of issues with it.
Plan Details: 50Mbps Up/Down for Rs. 820.10
Report of March 2019
| Date Started | Date Ended | Number of Days | Problem | Notes |
| Continued since . . . 26 / 2 / 2019 | 14 / 3 / 2019 | 14 | Slow Internet Speed | |
| 14 / 3 / 2019 | 17 / 3 / 2019 | 3 | Internet Down (No Connectivity) | |
| 20 / 3 / 2019 | 23 / 3 / 2019 | 4 | Internet Down (No Connectivity) | |
| 30 / 3 / 2019 | 31 / 3 / 2019 | 2 | Slow Internet Speed | |
| Total Days - Internet did not work | 23 | Total Days - Internet Worked | 8 |
Report of February 2019
| Date Started | Date Ended | Number of Days | Problem | Notes |
| 31 / 1 / 2019 | 5 / 2 / 2019 | 6 | Slow Internet Speed | |
| 9 / 2 / 2019 | 11 / 2 / 2019 | 3 | Slow Internet Speed | |
| 13 / 2 / 2019 | 14 / 2 / 2019 | 2 | Slow Internet Speed | |
| 16 / 2 / 2019 | 19 / 2 / 2019 | 4 | Internet Down (No Connectivity) | |
| 25 / 2 / 2019 | 26 / 2 / 2019 | 2 | Internet Down (No Connectivity) | |
| 26 / 2 / 2019 | 26 / 2 / 2019 | 1 | Slow Internet Speed | |
| 26 / 2 / 2019 | 28 / 2 / 2019 | 3 | Packet Loss Slow Internet Speed | |
| Total Days - Internet did not work | 21 | Total Days - Internet Worked | 7 |
Last 30 Days of Excitel:
31st Jan - 5th Feb : Speed Issues
9th Feb - 11th Feb: Speed Issues (Continued..)
13th Feb - 14th Feb: Speed Issues
16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)
19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)
25th Feb - 26th Feb: Connectivity Issue (Internet was down for more than 28 hours)
26th Feb - 26th Feb: Very Slow Speed
27th Feb - Today: Huge Packet Loss
ping google.com -t
27th Feb - Today: Very Slow Speed
Resolution / Duration to Fix: They have maximum resolution of 48 hours for any kind of complaint. So most of the time, LCO would only come to fix the issue at the ending hours of the 48 hours.
Nodal/Appellate: Both of the Higher Authority are no different from the Generic Customer Support. Both of them are limited to take any kind of action against LCO.
Issues with Excitel:
- Packet Losses
- Disconnection while Rain (and won't solve automatically until Engineer visit)
- If your LCO don't have power backup, Internet will not work when there is a power cut.
- LCO is the real boss and if he's shit. You are going to have shit experience (like myself).
- Support Desk (Including Nodal) don't have any authority or quality check over the LCO. They are bound to wait and wait only for LCO to take any kind of action and fix.
Averagely, every 2nd day, there is a new issue with Excitel.
Short Note: Don't take Excitel if you want reliable internet and If you take, better get a backup such as Airtel Broadband or Jio 4G Setup because Excitel will go off a lot of time.
I've been using Internet for 18 years now and Excitel is the most worst service I've ever experienced in my entire life. It was the first time in my entire life that the Internet was off for more than 28 hours and Support Desk was not able to help me except for waiting for the LCO to take any kind of action.
Don't Get Excitel and never pay them for multiple months. They won't refund.
___
Other Excitel Broadband Review:
Honest Review: Disconnected Excitel After 1 Hour of Installation (Poorest ISP and LCO Business) | Excitel Broadband
HONEST REVIEW ABOUT PATHETIC EXCITEL Hello, I logged a installation request (new connection) for Excitel on Saturday. I did the confirmation of it when they called me. Saturday: After that, LCO's Sales Guy calls me and I had like 30-40 min. conversation with him where I asked him 10 different...
broadband.forum
Other Excitel Broadband Issues Threads:
Excitel Broadband: Slow Internet Speeds to Many Servers and Locations | Internet General Discussions
Hi! Speeds on Excitel Broadband are pathetic from morning till mid-night. It starts to have bad speeds around 8 AM and continues to be bad until 1 AM. So the whole day, Excitel is struggling to have speeds. Some locations/servers are so bad that they don't go more than 1 Mbps in speed including...
broadband.forum
Excitel Broadband - First Day Issue (Need Help) | Excitel Broadband
Hello, I have installed Excitel at home now. I'm currently facing few issues with it. 1. I am trying to ping www.google.com -t on CMD. I am seeing packet loss of 3-5% (continuous packet loss, checked multiple times). What to do? 2. I use TP-Link Load Balancer TL-R470T. It is re-connecting the...
broadband.forum
Excitel - Very Slow Downloading Speed? | Excitel Broadband
Hello, I'm getting very low downloading speed on Excitel and it's the first time I'm getting this much low speed on excitel. I tested many things and many servers but it's this low only. I have also restarted the modem. Also, I am on LAN and I don't use WiFi or any other device except for this...
broadband.forum
Excitel Account Suspended for Commercial Usage (Baseless Claim) | Excitel Broadband
Hello, I woke up this morning and they have suspended my account. I called the support and they said "You have huge download in 4-5 days of connection installation and we think you are doing commercial usage of this connection". I think they meant to said, I'm re-selling this to other people...
broadband.forum
Netflix is not working on Excitel Broadband | Excitel Broadband
This started happening from 3pm today. Can someone check their speed on fast.com. On speed test my connection is giving 50mbps up and down. But on fast.com it's 10 Mbps down and 50up. Edit: ok this is definitely netflix. For some reason the server which I am getting on fast.com is Seattle, US...
broadband.forum
Excitel Broadband: What is the meaning of Lost Carrier, Lost Service, Admin Reset and User Request? | Excitel Broadband
Hello, I am new with Excitel Broadband. But I'm failing to understand the meaning of Lost Carrier, Lost Service, Admin Reset and User Request mentioned as the termination cause in the my.excitel.com session history log. Screenshot: P.S.: Screenshot is not mine, taken from friend.
broadband.forum
Excitel works fine on LAN but Frequently Disconnects on the Modem/Router (Checked 2 Modems Already) | Excitel Broadband
Hello, I have installed Excitel at home 2-3 days back and I've been facing Frequent Disconnects since the very first hour of installation. I have already tried multiple Modems/Routers to see the issue. > TP-Link TL-R470T I received a lot of disconnections on this including Lost Carrier, Lost...
broadband.forum
Excitel performance on Imgur | Excitel Broadband
I have been noticing this for a few weeks now. While browsing reddit, Imgur images are insanely slow to load on Excitel connectivity. Images hosted on reddit's own servers load practically instantly. This creates a rather annoying browsing experience. Anyone else noticing this? Imgur images...
broadband.forum
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