Agreed but Let me counter that.
1. I didn't pay for the wiring installation just because I want to disconnect it after 2 months.
2. I didn't install Excitel to test it for 1 - 2 months. I want to remain as client.
3. I was told by the Excitel's Sales and Local Team (Including LCO) that the issues are resolved mostly within the 2 hours and there are hardly more than 2 issues monthly (Mainly Fiber Cut).*
4. Every week, there are multiple issues which directly points to the management and the quality of services LCO is providing. I am not pointing Excitel for that.
Last 20 Days of Excitel:
31st Jan - 5th Feb : Speed Issues
9th Feb - 11th Feb: Speed Issues (Continued..)
13th Feb - 14th Feb: Speed Issues
16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)
19th Feb - 19 Feb : Connectivity Issue (No Global Ticket) Was off for 6 hours.
This is the most poorest services I've ever seen.
5. Excitel (I doubt) is not questioning LCO for their continuous poor support and a lot of issues happening weekly (Point #4).
At any cost, LCO is the issue here and people review Excitel Badly.
I'm being honest, rating LCO bad and continuously understanding and waiting for Excitel to fix it. (Doing the right thing here)
Few days back, LCO didn't have Engg. to fix the issues. LCO owner kept on saying lies to me about the issues and ultimately made me call the Nodal Team.
P.S.: I am not complaining Excitel is bad. I'm complaining their contractor is bad (LCO) at-least for now.
Problem: Excitel customer support asks me to wait for 48 Hours and then LCO shows up at the ending hours only.
So realistically, my internet was off most of the time for more than 36 hours (making it more than 1 day).
Anyways, If this continuous. I might disconnect. But, I hope you understand what I meant to say.
People coming from Airtel demands better services. Airtel's TAT is 4 Hours max. 48 Hours for them is like a trouble-some job loosing thing for the Area Engg.
I am using Internet Services since 2003 and trust me, Excitel so far is the worst services overall (Thanks to their contractor).
I've used MTNL, Airtel VDSL, Airtel ADSL, Hathway and so others. But...
It's written multiple times over the threads (by many) but let me re-write it from my prospective.
Only I can understand how bad is Excitel because my area LCO is shit.
I am open to go with the Excitel Fiber but then LCO doesn't have it.