Excitel Broadband Review: Worst Internet Service Provider (With Screenshots)

[Deleted member 63558]

^ Wrong, I never compared both of them. That was a added comment that people coming from Airtel to Excitel would complain badly about their services but I being a good guy here trying to be a lot more patient with them.

Since, I've mentioned my Internet Experience, It's pretty obvious I'm not even going to compare Airtel with Excitel.

Excitel can't be compared with Hathway either.

 

[Deleted member 63558]

Internet is not working from last 6-7 hours. Complaint Made, But no response from LCO yet.

Last 26 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - Today: Connectivity Issue (No Global Ticket)

14 out of 26 Days, Internet didn't work properly. That is half month, Excitel's Services were poor / didn't work.

This is the most poorest services I've ever seen.

CC: @philip marlowe

 

[cyberwiz]

Umm...wires hanging from tree tops, poles terraces, balconies..i am not sure what kind of reliability can be expected from such ISP's...now it may work if the LCO is a little sensible and lays his wires where they are less prone to breakage and exposed to elements also where the LCO is proactive in resolving complaints...but comparing these ISP's with ISP's having underground cabling is like a comparison between Apples and Oranges... common sense dictates that one would be safer with ISP's having underground cabling.

 

[Deleted member 63558]

@cyberwiz Airtel/Hathway both of them have wires laying on the poles itself now.

My instincts says, it's an issue of Switch and not the Fiber Cut.

Fiber Cut is the most easiest reason these ISP gives to make the customer calm.

Anyways, I'm myself as an customer has nothing to do here. It's Excitel's poor service.

Internet is not working from last 6-7 hours. Complaint Made, But no response from LCO yet.

Last 26 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - Today: Connectivity Issue (No Global Ticket)

14 out of 26 Days, Internet didn't work properly. That is half month, Excitel's Services were poor / didn't work.

This is the most poorest services I've ever seen.

CC: @philip marlowe

 

[Deleted member 63558]

11 Hours and no resolution.

@philip marlowe Are you sure that you don't want any strictness with the LCO for providing such bad quality of services?

 

[Shivam255]

Luckily from past one month my experience has been completely opposite of what you guys are experiencing right now. Here in Delhi weather has gone bonkers, today is all sunny tomorrow could be heavy rainfall heck we even had couple of hailstorm but I'm yet to experience a single down time. Earlier even just a bit of raindrop was enough for it to go down. I have to say I'm really shocked and happy with this sudden change. Whatever my LCO did it's clearly working.

 

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[Aakash Malhotra]

my net went down for a couple for minutes when it rained in the evening. apart from that, it has been working flawlessly since mid jan.

 

[Deleted member 63558]

I'll discontinue Excitel and move to Hathway.

1. Cheaper
2. Very rare disconnection issues and no rain issues.
3. Max. to max. 4 hours of time to fix the issue if it's related to disconnection.
4. Excitel is no better than Hathway. So, Why not enjoy same Cow Dung at cheaper price?
5. Biggest Advantage: NO FUCKING LCO INVOLVED.

Waiting for the days to end.

I've been using internet for more than 15 years now. I never had such long disconnection in my entire life.

Add 12 hours minimum more to it (making it 24 hours) since it's late night and they will be able to fix it or at-least start fixing it by the 11 am only.

I regret the decision of going with Excitel.

Last 26 Days of Excitel:

31st Jan - 5th Feb : Speed Issues

9th Feb - 11th Feb: Speed Issues (Continued..)

13th Feb - 14th Feb: Speed Issues

16th Feb - 16th Feb: Connectivity Issue (Fiber Cut)

19th Feb - 19th Feb: Connectivity Issue (No Global Ticket)

25th Feb - Today: Connectivity Issue (No Global Ticket)

15 out of 26 Days, Internet didn't work properly. That is half month, Excitel's Services were poor / didn't work.

This is the most poorest services I've ever seen.

CC: @philip marlowe

 

[Sushubh]

yup. switching is the right thing to do at this point of time.

 

[Deleted member 63558]

^ I hope now @philip marlowe don't come up with his fancy words to claim "Customers are more happy with Excitel"