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we paid for 5 months advance for a 20 mbps speed connection.
Got the connection on 22nd. The technician checked the speed and we were getting only 512kbps. he just put the blame on my router and left. i raised a complaint and no one resolved it. Later after a week a technician came and raised the connection speed to 5mbps.
I raised a complaint again on 30th and again on 2nd about very slow speed. finally a technician turned up and resolved and showed me a speed of 19mbps. This lasted
i raised a complaint again on 9th, 10th, 11th, 13th regarding no connection at all. The technicians turned up 10pm and refused to allow them into my house as its late night and everyone are sleeping. I raised a concern with them for which they did not seem to understand or even bother. hope all the calls are monitored.
Now i got call just now at 10 pm saying madam as you have your own router and not a router bought at ACT we cant resolve your problem. wjen they gave connection i had my own router. why did they help me then? i asked could they raise a request for disconnection as im not happy. I am being charged for all the days and installation charges. The representative said a manager will call back after he comes tonight. Whatttttt??? its 10pm and you want me to be awake after this to speak to a manager? #consumercourt pleasw tell me why should i pay for bad service? are these guys allowed to call after 9pm? please kindly enlighten me!!! I raised a disconnection request on 11th - y should i pay for the last 4 days? i dont even have a connection from 9th? the representative says technicians are busy due to heavy rains in Visakhapatnam to disconnect my connection. they are delaying disconnection to charge me more and i wasted so much money on calls and messages.
i have called yesterday today afternoon and now again. all the time they say manager will call back, your request is in process. what u came for new connection in 15 minutes and now when we are not happy its taking 7 days? and still no sign?
Got the connection on 22nd. The technician checked the speed and we were getting only 512kbps. he just put the blame on my router and left. i raised a complaint and no one resolved it. Later after a week a technician came and raised the connection speed to 5mbps.
I raised a complaint again on 30th and again on 2nd about very slow speed. finally a technician turned up and resolved and showed me a speed of 19mbps. This lasted
i raised a complaint again on 9th, 10th, 11th, 13th regarding no connection at all. The technicians turned up 10pm and refused to allow them into my house as its late night and everyone are sleeping. I raised a concern with them for which they did not seem to understand or even bother. hope all the calls are monitored.
Now i got call just now at 10 pm saying madam as you have your own router and not a router bought at ACT we cant resolve your problem. wjen they gave connection i had my own router. why did they help me then? i asked could they raise a request for disconnection as im not happy. I am being charged for all the days and installation charges. The representative said a manager will call back after he comes tonight. Whatttttt??? its 10pm and you want me to be awake after this to speak to a manager? #consumercourt pleasw tell me why should i pay for bad service? are these guys allowed to call after 9pm? please kindly enlighten me!!! I raised a disconnection request on 11th - y should i pay for the last 4 days? i dont even have a connection from 9th? the representative says technicians are busy due to heavy rains in Visakhapatnam to disconnect my connection. they are delaying disconnection to charge me more and i wasted so much money on calls and messages.
i have called yesterday today afternoon and now again. all the time they say manager will call back, your request is in process. what u came for new connection in 15 minutes and now when we are not happy its taking 7 days? and still no sign?