ACT worst for consistent speeds -testmy.net reveals real speed

[kul]

[RESOLVED]

Fellow Internet Users,
Beaware of the ploy ACT Broadband is using to fish innocent customer money. I recently took internet connection for my house near Hulimavu. Before that i was using 2Mbs plan from airtel in BTM. So i know 2Mbps is more than enough for 480p videos and went ahead with the same 2Mbps 30Gb ACT Plan. Now i am just unable to stream a single video from youtube even at 144p. Customer care is WOEFULLY bad. The guys think deleting cookies and tmp directory will increase speed and have no idea whatsoever of how internet works.
Now worst part is they took advance 1398 also. Now even if i discontinue my connection i know for sure it would be a HUGE pain in the a** to get one month rental back which i gave as security and one will eventually give up.
I am sure many would be facing this too. So yea, ACT is not a very good idea.
Another problem is with flash based speed checkers like speedtest.net now the problem with speed test is it does'nt take into account the disconnects or jitter in connection. So using testmy.net which has servers in US i got 70Kbps.
PFA the screenshot.

PS: i was using the rj45 cable directly. How worst can it be?
---
Act Broadband id
XXXXXXX

 

[broadband.act]

Fellow Internet Users,
Beaware of the ploy ACT Broadband is using to fish innocent customer money. I recently took internet connection for my house near Hulimavu. Before that i was using 2Mbs plan from airtel in BTM. So i know 2Mbps is more than enough for 480p videos and went ahead with the same 2Mbps 30Gb ACT Plan. Now i am just unable to stream a single video from youtube even at 144p. Customer care is WOEFULLY bad. The guys think deleting cookies and tmp directory will increase speed and have no idea whatsoever of how internet works.
Now worst part is they took advance 1398 also. Now even if i discontinue my connection i know for sure it would be a HUGE pain in the a** to get one month rental back which i gave as security and one will eventually give up.
I am sure many would be facing this too. So yea, ACT is not a very good idea.
Another problem is with flash based speed checkers like speedtest.net now the problem with speed test is it does'nt take into account the disconnects or jitter in connection. So using testmy.net which has servers in US i got 70Kbps.
PFA the screenshot.

PS: i was using the rj45 cable directly. How worst can it be?
---
Act Broadband id
10748583

Hello,
We apologize for the inconvenience. Thanks for sharing the issue and other details with us. We will forward the issue to the concerned team and they will shortly get in touch with you. We assure you that the issue will get resolved on priority.
Regards,
ACT Broadband

 

[kul]

Hello All,
After this thread. The Act people contacted me and since yesterday evening i.e. 31 Jan 2014 speed has been consistent till now.
The act installation in-charge for our area Manju has been helpful and told me there was an issue with their back-end which they resolved.
I will mark this as [RESOLVED] after monitoring for a week.
Great work ACT Team.
Thanks

 

[thetrancelover]

I'm having the same problem now. My speed is supposed to be 25 Mbps or more. All I'm getting now is around 3-4 Mbps and its the start of the month. This is ridiculous!

 

[broadband.act]

I'm having the same problem now. My speed is supposed to be 25 Mbps or more. All I'm getting now is around 3-4 Mbps and its the start of the month. This is ridiculous!

Hi,
We apologize for the inconvenience. Kindly share your customer ID so that our team can help you in resolving the issue ASAP.
Regards,
ACT Broadband

 

[broadband.act]

Hello,
We apologize for the inconvenience. Thanks for sharing the issue and other details with us. We will forward the issue to the concerned team and they will shortly get in touch with you. We assure you that the issue will get resolved on priority.
Regards,
ACT Broadband

Hello,
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any other queries. Thank you for your cooperation.
Warm Regards,ACT Broadband