AHA OTT isn't working in ACT fibernet Hyderabad

[tech_bng]

AHA OTT isn't working in ACT fibernet Hyderabad. I'm getting error 40050147. I tested in Android TV and mobile, both failed.
With Mobile internet, it is working. Anyone facing the problem? Please post the solution

 

[tech_bng]

ACT provided solution. Router settings for internet connection type from dynamic ip to PPPoE is changed. ACT will give username and password.