Airtel Broadband: Connection Terminated for Unknown Reason, Internet down for weeks

  • Thread starter Thread starter nipun_jain
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If this is that database bug that I feel then I have a feeling that next month, we will see complaints that "Airtel sends bill for DISCONNECTED line!" :D

I better call Reliance customer care about my own bill... I do not think mailing the nodal officer is going to magically resolve my problem :D
 
I have spent more time on phone with Airtel Customer Care last week, than I have spent on phone with my girlfriend!
 
had a talk with the airtel guy today. the reason i was given for the mess with their customer care is that they are still working on sorting out the pending complaints during the period their backend was down. still does not justify the mess we have seen especially with complaints that are not even relevant anymore. i also found out today that they are not delivering new IPTV connections right now. there is a waiting period of 10-15 days because of the backlog.
 
UPDATE: Finally got fed up after 2 weeks of no action from Airtel. They even had the guts to close ALL my service requests without any resolution! Anyways, I have switched to ACT Broadband, hope it is not as bad as Airtel was. Now just have to dispose of my brand new Airtel WIFI modem!
 
nipun_jain nd I am trying to get my line DC fr 15 days now and its not happening lol :D
 
I got a bill of Rs -1750 ....
Can I go and ask them for the money?

you cant. They dont refund a single penny. Once they debited my card twice due to some online payment portal issue. I had to bear the brunt of settling my credit card dues myself and got a negative bill the next month also.
 
you cant. They dont refund a single penny. Once they debited my card twice due to some online payment portal issue. I had to bear the brunt of settling my credit card dues myself and got a negative bill the next month also.

They've been generating a Rs 0 bill for 2 cycles now :)

Havent even shown the initial installation charges .. I wonder, will they charge the amount later, or forget about it
 
They've been generating a Rs 0 bill for 2 cycles now :)

Havent even shown the initial installation charges .. I wonder, will they charge the amount later, or forget about it

If Rs 0 showing in the pdf / printed bill or in the online account. The online interface is messed up....it shows zero even for me but if I hit it a few times or click on few other links and come back the actual amount emerges.
 
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