So I'd been noticing my 384kbps connection speed going down to 256kbps over the last 2 days. I saw the thread here about new plans for Karnataka and thought I had been automatically downgraded to a 256kbps unlimited plan from my current 384kbps unlimited plan. So I called up the customer care and they told me that they have introduced a new policy that when a user reaches 25GB of download in some period, their service will be degraded.
Obviously, as any paying customer and a fan of the unlimited service would do, I lost my cool over the phone

. I have since registered a complaint with them (5 mins ago).
I know this throws a lot of questions:
[*]When did they roll out this new policy?
[*]Were the customers informed of this new policy?
[*]How reliable is this "data collection" method which clocks 25GB at times?
[*]Why 25GB? Why not 10GB or 50GB?
[*]Is there anyway for me to bypass this policy?
[*]Is this policy on a trial period right now? Are they ready to retract this policy if they face customer ire?
[*]What are we as consumers going to do about this considering they are not ready to budge from their stand?
[/list]And probably a whole lot more of these. I will keep this group apprised as I hear from Airtel, In the meantime - all my dreams about Airtel being this great company who cares about it's customers, have come crashing down.
I swear to talk shit about Airtel going forward and ask people to stay away and try other options before diving in to Airtel. You never know what lies out there - it may be good.
Hmm... lemme go see now how that WiMax antenna on my apartment building rooftop works :cool2:
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Airtel Narrow Mind Broadband