Guys,I'm facing this problem since April 2011. For past two years AirtelBB was really good, but since this issue has happened, they are not interested in solving this issue.Can someone tell me the exact escalation matrix? I reported the issue on May 15 and they have created so many request nos for this one and closed it without the actual solution to it.Eventhough I told them not to close the request without my information, every single time they close the request without my confirmation and no solution to the problem.I have reported this issue to the Nodal office for more than a week now and he is just one of them - not really interested in solving the problem.whats the alternate to core.nic.in? I saw that site is not avialable anymore? It did work well for me in the past.Thanks.