Airtel Broadband messed up billing cycle change charging me for data I did not use!

[Sushubh]

So, I try to finish off my data quota on the last day of the billing cycle. Yesterday was it so I had my download manager at full blast till midnight yesterday.

I just saw my Airtel SmartBytes page right now and noticed that they seem to have added my usage before midnight to the usage for the new billing cycle.

https://imgur.com/QEJl9

As per my own download counter, I have downloaded less than 200MB of data since midnight today. According to Airtel I have consumed 3.2 GB.

https://imgur.com/g1VQQ

My Airtel website is not showing the usage for today right now.

https://imgur.com/KfMco

I have sent a complaint and would update what happens.

 

[balajik]

The same thing happened to me at the start of the current billing cycle. I started at 146.49 GB. I didn't bother to raise any complaint as I know reclaiming false data usage is well nigh impossible with Airtel.

 

[Sushubh]

i am going to pursue it and get back my 3GB of data.

 

[balajik]

Good luck.

 

[genie]

Smart Byte and Unbilled usage shows different readings for me alsoSmart Bytes = 20.45 GBUnbilled page = 17191860 KB

 

[Sushubh]

unbilled usage is bogus. it was still showing 135GB in the morning for me. pretty much 24 hour old data.

 

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[Sushubh]

still no response to my complaint. and this is what i am getting right now on my 4mbps connection. has become usual with them. ping drops are regular. speed drops are regular. and now they are stealing bandwidth.

 

[x720]

Meanwhile has bsnl contacted you ?

 

[Sushubh]

i got a sms confirmation when i submitted the form. today i got a sms with the name of the person along with his contact details. i guess since i submitted the form of friday, i would only be contacted on monday. no hurries coz i would only get airtel disconnected once the bsnl is installed and activated. i plan to consume the bandwidth on my airtel plan before asking for a disconnection. i am assuming that they would charge me on a pro-rata bases ignoring the bandwidth consumed. in any case, they are going to do the usual. charge me some weird fees or disconnect my connection at a later date. so why not consume the connection properly before asking for a disconnection.

 

[Sushubh]

https://imgur.com/zSE4M

can anyone explain this to me? this is the only information that their backend provides me regarding internet usage.