From an e-mail I sent to Airtel DTH:~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Hello Team Airtel Digital TV, Congratulations! You have started learning all the bad practices from your competitors and started disappointing your customers. If you are wondering how, kindly read on: 1. The reason I got Airtel DTH in the first place was solely because you had a small transparent watermark logo on the screen unlike Tata Sky and BigTv. Now it looks like some new MBA guy loaded with Brand Visibility fundas has given you some stupid suggestions. So today I find that you have changed your logo to a gaudy opaque ugly thing that serves no purpose other than to distract the viewers. For your information, your customers are not idiots. Your customers don't need to be reminded that they are watching the wonderful TV on Airtel. Similarly, they dont need to be reminded that it's all possible due the DVB-S2 technology. Nobody cares about that. Finally, didn't anybody tell you that whatever changes you make should ONLY ENHANCE the VIEWING EXPERIENCE of your customers, but not get in thet way? Show me one person in the whole country who will say he likes the new gaudy opaque logo better than the earlier transparent one. Congratulations again. Now you have become as bad as BigTV and DishTV. Instead of improving your services beyond your competitors, you have degraded yourself to their levels. 2. I wont even ask you why you have removed the popular Bhakti TV channel and replaced it with yet another regional news channel ABN. You will give me the standard TataSky answer that customers asked for the ABN News. While it's nice to know that you care for customer requests, shouldn't you also be concerned about the other customers? If you want to introduce a new channel, create a slot for it. You have no right to remove an existing popular channel (and don't even tell me that Airtel reserves the right to change channels at it's sole discretion. In that case, I can change my service proivider as well at my sole discretion). Now I know I should have gone for Sun Direct. At least they have a grip on what channels are popular with South Indians. But all is not bad. The cable guys' attitude has changed after DTH came in. Now they really have a functioning "Customer Care". I have reactivated my Hathway digital cable for my second TV. And they don't show their logo in my face either. Pretty good service too. I just hope they will lauch the DVR soon. Im waiting for the day when digital cable will make a comeback and put you arrogant DTH guys in your place. And you are helping in bringing that change. Important Note: For the call centre person who will be reading this mail. Please don't give me a standard "We are looking into your request..." nonsense. Im really not expecting a reply. Just forward this to whoever makes decisions at Airtel DTH. I still have hopes for Airtel. All the best.Kalyana C E