Amazon 3rd party seller still hasn't shipped my order.

[ChairmanSaab]

I placed an order for a FHD LED monitor on Amazon on 14th April 2015, no sign of shipping, seller is not responding to my messages either.

I contacted Amazon customer service on 18th April and they told me that they've sent a "strong" email to the seller regarding my order. I guess Amazon will not ring the seller's phone instead send useless emails which he may never read.

It's 19th April now, it says "shipping soon" on my order page. My intuition tell me that seller is not attending his Amazon account, Seller apparently has zero feedback and "just launched" tag on his profile.

What should I do?

 

[Nishant]

Does it show an estimated shipping date? If not, the best is to cancel the order.

 

[ghpk]

may be seller signed up and had no idea how to follow up on his listings or sales.

You should be seeing a "Ship Before" date and most portal allocate the order to another seller if they
accept the same selling price, or issue customer a full refund.

 

[ChairmanSaab]

Does it show an estimated shipping date? If not, the best is to cancel the order.

It used to show, 0 shipping days remaining to ship the item, now it's has been changed to "shipping soon"

@ghpk yep, I did see that date. I think you're right, he just created an account and forget about it. Amazon should show business phone number of the seller just like EBay. I'm going knock on customer chat again to speed up the matter.