rajivkrishnan
Regular
OKAY. Here's the chronology of what happened to me:13th July 2011: I register a complaint with 198 as my internet was getting disconnected even when in use on a pretty frequent basis. A guy called Abhishek turned up at my place and does the usual chores read: 1. reset the broadband pwd2. check the line like 30 times in 5 minutes (which effectively pissed me off since i have activated parallel ringing to my cellphone.)and the likes and goes back saying "Sir. looks like a backend issue. I will sort it out".Now the usual experience with Airtel was that problem would have been solved and so it was in this case (i have no clue how when nothing was repaired).28th July 2011: The problem recurs. I register another complaint. No response. 31st July 2011: I call 198 and give the customer care guy a thrashing(coz the ticket created on 28th had been closed without response) stopping short of just abusing him. The same douchebag Abhishek turns up and re-starts his usual trial and error methods. Suddenly he has a Eureka moment. Said "Sir your SNR isnt in the acceptable range. I should get the line changed", I say "Fine go ahead". Around afternoon 1 o clock, the lineman turns up with Abhishek and fixes part of the line from the DP to my premises. Then Abhishek says "This part has been done. We will now connect the exchange part and your line will be dead for a few hours". I told him to go ahead. At 7:15 he called me up and asked me whether my internet is working, I told him I had just come out, and I will check up once i am back home. At 8.15, I called him up to inform him that the internet is now not working at all. He said "Since I have reached home. I will not be able to help you." I was furious. I called up the call center and told them that I want a disconnection due to this apathy shown to me.1st August: Retention calls me up and asks why? I tell them the whole story and retention "assures" me of a solution within 24 hours.2nd August: Another person from the field tech team calls me up and I have to tell him the whole story again. He asks me a time for scheduling a visit. I commit to him that I will be available at 5 in the evening and so I am. Another idiot who goes by the name of Shekhar comes casually enough at 5:30 and starts the whole "Airtel chores" again. No respite and he leaves saying that due to the line change tags needed to be updated at the MDF. I tell him to follow up with me.3rd August: That Shekhar guy calls me up in the evening and when I report to him that the problem is still unresolved he still has the audacity to close the ticket.4th August: I call up the Nodal desk for some respite at 6 o clock in the evening. He assures me that within 12 working hours my problem will be resolved. 5th August: Nodal desk calls me up and says someone will be there to check out. No response from tech team.6th and 7th: No nodal since they work only weekdays(Well as far as I am concerned, they do not work at all). No tech response also.8th August: No intimation from Nodal. I reach the appelate and give them an ultimatum about reaching the consumer forum. Till now my internet is down. Lets see whether any help comes out.Will keep the forum posted on further developments.
