1. You have to run around to get a connection. Most other companies start mistreating you after you get connected. Reliance mistreats you before you are connected.
2. Getting connected to a real human being on their call center can take as long as 30 minutes. The good thing is that the number is toll-free.
3. In my case, the net connectivity was awful for around 40 days in one single stretch because their local gateway in my region had no power backup. The people responsible for maintenance were doing nothing. I filed a fresh complaint on a daily basis to push for the power backup to get restored.
4. Local guys are rude. Would not pick up your phone. If they do, they would tell you to call the call center to file a complaint that takes an additional day to get addressed if it does.
5. Reliance is intentionally blocking access to some websites without any government order. Al-Jazeera was one of the major ones I noticed. Good thing is that the block is implemented through their
DNS so if you are using
Google Public DNS or OpenDNS, it usually works fine. I even filed a complaint through
PGPortal. Reliance gave a lame excuse (technical problem connecting to Al Jazeera website) and closed it down.
6. Manual login page is a pain in the ass. Most of the times it does not load. And it logs you out randomly. Having my phone connected to the Wi-Fi helps mostly. But if I am out for 30 minutes and come back, it's gone. I run a python script to login on the computer which works great. But on phone, if the login page does not load (which it doesn't 90% of the times), I have to turn on my computer just to connect.
7. I am paying more to Airtel for the backup connection every month because Reliance is very unpredictable. Sometimes it works great for weeks without a single issues. Sometimes, it does not connect for hours every day. So if you do need constant connectivity, having a backup connection is pretty much mandatory on Reliance.
