We have an account with You Broadband since 2018.
The quality of the internet connection has always been average with the connection dropping frequently.
Our connection is activated as required based on our travel.
This time we activated the connection on Saturday 2nd September but found that there is water coming through the external cable which is not working as a result. They took 2 days to send someone to check the cable. They confirmed that the cable needed changing in that visit and raised a request at the same time on 4th September.
It is now 14th September and it is still not fixed. I have called them over and over again - our contact Mr Kazhi, customer care center, area in charge Mr Kokade, another contact given for the area Mr More, Mr Pramod and so on. I have gone to their office in person. I have been told that it has been escalated to the manager TWICE!!
They have all lied to me over and over again saying it will be fixed that day, in the next half hour, hour etc. We have heard them complaining in the background saying they have only renewed for a month and the cable has to be changed.
Their infrastructure has failed and they have treated us very badly to simply replace one cable coming into the router.
Do not take their connection.
Their staff is under trained and uninformed. Their customer service is non-existent.
They will take your money and give zero service. Half the month has gone without my getting a single second’s connection. And the clock has started, so I have to APPLY FOR SERVICE CREDIT to get back the 15 days that I have lost!!!
Avoid avoid avoid!
The quality of the internet connection has always been average with the connection dropping frequently.
Our connection is activated as required based on our travel.
This time we activated the connection on Saturday 2nd September but found that there is water coming through the external cable which is not working as a result. They took 2 days to send someone to check the cable. They confirmed that the cable needed changing in that visit and raised a request at the same time on 4th September.
It is now 14th September and it is still not fixed. I have called them over and over again - our contact Mr Kazhi, customer care center, area in charge Mr Kokade, another contact given for the area Mr More, Mr Pramod and so on. I have gone to their office in person. I have been told that it has been escalated to the manager TWICE!!
They have all lied to me over and over again saying it will be fixed that day, in the next half hour, hour etc. We have heard them complaining in the background saying they have only renewed for a month and the cable has to be changed.
Their infrastructure has failed and they have treated us very badly to simply replace one cable coming into the router.
Do not take their connection.
Their staff is under trained and uninformed. Their customer service is non-existent.
They will take your money and give zero service. Half the month has gone without my getting a single second’s connection. And the clock has started, so I have to APPLY FOR SERVICE CREDIT to get back the 15 days that I have lost!!!
Avoid avoid avoid!
