Greetings!
Around 2 years ago, I had applied for a BSNL broadband connection to my home in Lucknow Cantt. The linemen came, installed the router a week after my request. However, the connection was never activated from their end. It took me several requests the router showed some signs of life, but still no connectivity as the light on that globe icon on the router remained red.
To say that I had tried to resolve the issue with the local SDO would be an understatement. There wasn't an option I did not avail but, the SDO, a Mr. Sahu showed absolutely no interest. This to and fro went on for almost 3 months where the SDO would say they are working on the issue, please wait and then stop responding.
Now, after several months I finally decided to call it a day and have the connection terminated, however, just then I receive a notice from BSNL stating I owed them Rs 9,000. Really WTF??? They had never even turned on the router and I couldn't even download a bit of data, yet they had the temerity to mail me a bill!
I approached the SDO he directed me to their regional office, who then directed me to their main head office. The senior manager seemed sympathetic and said that I can take a receiving from them and submit the telephone and router, which I did. At that point, everything seemed to be over. And that brings us to today as I got a summons from court on account of non-payment of bill.
This is obviously customer harassment at best and really all I can say is I am dumbfounded at the level of BSNL's incompetence. Also, I am at a complete loss for a solution and I was hoping to pick the brains of the people here on what to expect and how I should proceed.
Thank you so much!
Around 2 years ago, I had applied for a BSNL broadband connection to my home in Lucknow Cantt. The linemen came, installed the router a week after my request. However, the connection was never activated from their end. It took me several requests the router showed some signs of life, but still no connectivity as the light on that globe icon on the router remained red.
To say that I had tried to resolve the issue with the local SDO would be an understatement. There wasn't an option I did not avail but, the SDO, a Mr. Sahu showed absolutely no interest. This to and fro went on for almost 3 months where the SDO would say they are working on the issue, please wait and then stop responding.
Now, after several months I finally decided to call it a day and have the connection terminated, however, just then I receive a notice from BSNL stating I owed them Rs 9,000. Really WTF??? They had never even turned on the router and I couldn't even download a bit of data, yet they had the temerity to mail me a bill!
I approached the SDO he directed me to their regional office, who then directed me to their main head office. The senior manager seemed sympathetic and said that I can take a receiving from them and submit the telephone and router, which I did. At that point, everything seemed to be over. And that brings us to today as I got a summons from court on account of non-payment of bill.
This is obviously customer harassment at best and really all I can say is I am dumbfounded at the level of BSNL's incompetence. Also, I am at a complete loss for a solution and I was hoping to pick the brains of the people here on what to expect and how I should proceed.
Thank you so much!