Nope they just changed it over the phone. Within 2 minutes of conversation. There are also revision of the other plans too. The commercial dept. confirmed it. Also it's available in the selfcare.
They wont change through customer care previously. Its always best bsnl should bring email as mode of communication to change plans and resolve issues.
I feel no use of plans starting from 675 rupees when they give 599 rupees 2mbps unlimited.
I wonder who is creating these plans.bsnl should come up with 4mbps unlimited for 700 rupees and 8mbps for 900 rupees.
They now have a much more tolerable Selfcare portal which if maintained properly should be pretty easier to change plans without interacting with anyone. But nope, they won't.
Called 1504. The AVR had an option to speak to customer care executive for technical support, complaints and 'plan change'. The guy who came on line told me to visit local exchange for changing plans :neutral:
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