Cannot change my bb speed to 8mbps in BBG Combo ULD 1441

[malu]

I am from Orissa .my previous plan was bb home combo 1099 cs39 with 4mbps download speed. Yesterday I changed my plan to the new BBG Combo ULD 1441.After submitting the form The BSNL JTO checked that plan in the computer & changed it. After receiving the conformation I was very happy and immediately checked the speed of my connection. But it was still showing 4mbps downloading speed. (Downstream Data Rate -3999). I restarted the modem a few times but the speed didn't change. I called the bsnl jto to fix this problem. He uncapped my port for 8 mbps but the connection automatically reverts back to 4 mbps (so he says). He tried for 2 days but the problem still persists. He said he can’t fix this problem from his end.



So guys help me. Who can solve my problem?

 

[Sushubh]

only exchange people can to the best of my knowledge.
if they are not responding to your problem, try this form:
210.212.70.157/pgs/internet/pgwebregn.asp
if this does not help, try this:
:: Grievance Registration Form ::

 

[malu]

only exchange people can to the best of my knowledge.
if they are not responding to your problem, try this form:
210.212.70.157/pgs/internet/pgwebregn.asp
if this does not help, try this:
:: Grievance Registration Form ::

I called the JTO many times but no result !

 

[Sushubh]

Try PGPortal in that case. If that does not work, downgrade to your old plan so that you are not paying extra for something you are not getting.

 

[malu]

Try PGPortal in that case. If that does not work, downgrade to your old plan so that you are not paying extra for something you are not getting.

good idea .will do that .
thanks