CHEATING!!! Act Broadband is inflating bandwidth usage without offering usage logs

[dextermorgan]

From last two months, I'm seeing inflated data usage and I see me hitting my FUP limit far earlier than before. And according to them, I used 300gb last month when its simply not possible since I was out of home most of the time and wifi router was disabled the whole of last month. Its simply not possible for me to download 300gb last month.

Earlier there used to be an option to see the time and date of data usage in Beam portal. Now I tried finding that option and didnt find it. Called customer care and they told me that they removed that option. So I asked the customer care to show me the data logs and they said its not possible. What a load of frickking BS. I hope ACT rots in hell.

BTW My customer account number is 305033

 

[dextermorgan]

@chromaniac "ACT is cheating!" gets more views than "ACT is inflating bandwidth usage" :speechless:

 

[Sushubh]

lol. i am sure there are tons of threads about isp x cheating on the forum already. this thread title looks more accurate?

 

[dextermorgan]

I still think "ACT is cheating!!!!" would atleast direct their customer care account to reply here. >

 

[Sushubh]

This works? >

 

[dextermorgan]

Much better Though I would have preferred "ACT is a d**k sucking company!!!"

Now we play the waiting game.

 

[internet_guy]

i think their data usage software is dodgy

 

[dextermorgan]

Its 24gb now. Apparently I used 24 gb in two days. I barely used pc for 2 hours today. FML this might be what USA customers feel like under comcast.

ACT has gone to dogs. Beam was much better! As usual, customer care has no frikkin idea!

 

[internet_guy]

you could raise a complaint and let them know you want to terminate their services if they are not showing accurate usage

 

[dextermorgan]

I've already talked with them. They're clueless.