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corona virus effect. jiofiber offers free broadband...
- Thread starter icecool20
- Start date
- Replies 53
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The 200gb vouchers can be redeemed anytime in the validity period of the plan that is 6 months. Only the voucher for extra data 100gb per month is to be redeemed from the 1st month to receive benefit every month. If you select extra month option instead of data then no problem.
Completely fed up of Jio Pathetic customer service.
1st call around 26th, I am told that since my recharge date is 22nd, I wont be getting the double data offer. I told him to take a complaint. He said he did and I will receive complaint number in sms. But guess what in next call I am told no complaint was taken.
2nd call around 26th, I am told that since my latest recharge is not active it will convert to 1000GB as soon as I activate it, I did it on call and it did not happen. Then he said it will be there in my voucher section. That was also a lie, then I was told to wait 24hrs and refused to take complaint.
3rd call on 31st after checking that people already got those voucher, I called them again and now I am told that last date for voucher addition is 1st april and they will be able to take complaint after 1st april only. Also asked me to send email on jiofibercare@jio.com with the screenshot of my voucher section. I sent the email and received the response "Our email services will be restricted due to reduced number of associates. "
4th call today, This guy was genius. He changed his statements on fly. Once he said that I have opted for 2M extra thats why I will not get, then he told me people who recharged after 23rd will only get this then he said he do not have access to check this information and send email.
Moreover, I got email from JIO on 31st March that vouchers are credited to my account and I need to check my voucher section. Stating this as goodwill gesture that all existing jio fiber users are getting this. (This is a generic email)
1st call around 26th, I am told that since my recharge date is 22nd, I wont be getting the double data offer. I told him to take a complaint. He said he did and I will receive complaint number in sms. But guess what in next call I am told no complaint was taken.
2nd call around 26th, I am told that since my latest recharge is not active it will convert to 1000GB as soon as I activate it, I did it on call and it did not happen. Then he said it will be there in my voucher section. That was also a lie, then I was told to wait 24hrs and refused to take complaint.
3rd call on 31st after checking that people already got those voucher, I called them again and now I am told that last date for voucher addition is 1st april and they will be able to take complaint after 1st april only. Also asked me to send email on jiofibercare@jio.com with the screenshot of my voucher section. I sent the email and received the response "Our email services will be restricted due to reduced number of associates. "
4th call today, This guy was genius. He changed his statements on fly. Once he said that I have opted for 2M extra thats why I will not get, then he told me people who recharged after 23rd will only get this then he said he do not have access to check this information and send email.
Moreover, I got email from JIO on 31st March that vouchers are credited to my account and I need to check my voucher section. Stating this as goodwill gesture that all existing jio fiber users are getting this. (This is a generic email)
Received following response on email:
"I understand your concern with regards to data voucher.
I would request you to Clear Data & Cache and un-install and re-install MyJio app.
Once done, please check your account for the vouchers.
I am sending you an SMS which has a video link. Click on the link to play the video that will guide you with step by step process as to how you can redeem the Vouchers from MyJio.
Appreciate your time and patience."
I mean are they even reading the email? This definitely did not help as the vouchers have not been provided in my account. I am very less hopeful of ever getting those.
"I understand your concern with regards to data voucher.
I would request you to Clear Data & Cache and un-install and re-install MyJio app.
Once done, please check your account for the vouchers.
I am sending you an SMS which has a video link. Click on the link to play the video that will guide you with step by step process as to how you can redeem the Vouchers from MyJio.
Appreciate your time and patience."
I mean are they even reading the email? This definitely did not help as the vouchers have not been provided in my account. I am very less hopeful of ever getting those.
Some progress
Today received a call from jio, it started usual on how to redeem the vouchers. I told her Madam, don't tell how to redeem vouchers as they are not in my account in the first place. Finally she agreed that something is wrong why vouchers are not visible and backend will check and will respond till tomorrow.
This call was originated after my continuous replies to their emails along with screenshot to prove that they are wrong.
Today received a call from jio, it started usual on how to redeem the vouchers. I told her Madam, don't tell how to redeem vouchers as they are not in my account in the first place. Finally she agreed that something is wrong why vouchers are not visible and backend will check and will respond till tomorrow.
This call was originated after my continuous replies to their emails along with screenshot to prove that they are wrong.